Yahoo Autos Tesla Asks Model Y Owner To Tow Burned-Out Car To Service Center
Common sense doesn’t seem all that common nowadays. It would be easy to assume that the customer service representative of a car manufacturer would understand that an electric vehicle would be a total loss after it has been consumed by flames like Joan of Arc tied to a stake. However, a Tesla Model Y owner in California had a startling experience both on the road and with customer service.
Bishal Malla from Elk Grove, California, was driving his Tesla Model Y while running errands when the EV started shaking. While pulling onto Highway 99, he pulled over to check if his Tesla had a flat tire. After Malla climbed out, the electric crossover started billowing smoke and then caught fire.
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Elk Grove father says he grateful to be alive after Tesla catches fire near Highway 99
In a post on Reddit, Malla said that he was grateful to be alive and feared what could have happened if his family had been in the vehicle with him. Though, Business Insider reported that his communications with Tesla after the incident were frustrating, to say the least. He wrote on Reddit:
