San Francisco opens new 911 dispatch center
SAN FRANCISCO (KRON) — San Francisco opened a new 911 dispatch center, the City and County of San Francisco announced Wednesday. The 911 center, located at 1011 Turk Street, was significantly upgraded, according to a statement.
“Today Mayor London N. Breed and the San Francisco Department of Emergency Management (DEM) celebrated the opening of San Francisco’s newly renovated 911 Dispatch Center,” the statement read. “The significant upgrades to the facility located at 1011 Turk Street, will enhance the City’s emergency response capabilities by allowing dispatch capacity to grow over time and surge in the event of a major emergency.”
The enhancements to the center, which is one of the top 25 busiest in the U.S. according to the city, was funded by a bond approved by SF voters in 2020. The center receives an average of 3,200 calls a day, the city said.
Dispatchers at the center work with first responders that include police, fire, EMS, Street Crisis Response and the city’s Homeless Engagement Assistance Response Team (HEART).
Improvements at the new dispatch center include:
Five additional dispatcher workstations — bringing the number to 55
A new dispatcher training room
An updated break room
An elevated supervisor workspace, reconfigured for enhanced oversight
The Dept. of Emergency Management is working with the mayor’s office, according to the statement, to streamline the application process and recruit more 911 dispatchers.
“The opening of this new and improved Dispatch Center is a critical step forward in our work to protect the safety and well-being of all San Franciscans,” said Mayor Breed. “This state-of-the-art facility underscores our dedication to public safety and commitment to supporting the life-saving work of our 911 Dispatchers.”
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