Riverview couple gets strange visits after house shows up as Chicago-based business on Google
RIVERVIEW, Fla. (WFLA) — Kevin and Laurel Barnhart are fed up after their home address was listed online as an official local address of a large insurance company. They say insurance documents were sent to their mailbox and confused customers have been knocking on their front door.
When no one at the Chicago-based Infinity Auto Insurance returned their calls about fixing the problem, they called Consumer Investigator Shannon Behnken for help.
“We just don’t know what’s going on,” Kevin Barnhart said. “We want this to stop.”
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If you look up Infinity Auto Insurance online, you’ll see the couple’s address. There’s even a street view picture of their house. The couple tells me this started months ago when they received mail intended for Infinity Auto Insurance.
They sent it back, and they filed a complaint with the postal service, but people are still knocking at the door.
“About three months ago, a gentleman approached Laurel while she was leaving the driveway and said he had just been involved in an automobile accident and the person that ran into him gave this address as his auto insurance, Infinity Auto Insurance,” Kevin Barnhart said.
They say they couldn’t reach anyone at the company to figure out what’s going on.
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Consumer Investigator Shannon Behnken reached out to the parent company, Kemper Insurance. A representative said she would look into this and then sent this statement:
“Thank you for bringing this false online business profile to our attention; we do not have any operating company offices in Brandon or Riverview, and this profile wasn’t created by us or any of our entities.
We have reached out to Google to have this false business profile removed as soon as possible.”
The spokesperson said the phone number with an 813 area code that is listed online beside the Riverview address is also not the company’s phone number. When someone calls that number, they’re redirected to the company’s toll free number.
The representative said the company is working to remove the incorrect listing.
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