How to report a pothole in New York

Erin Pflaumer
·2 min read

NEW YORK (PIX11) – It’s every driver’s worst nightmare – from just a tiny dent in the road to a gaping hole, potholes are leaving drivers across New York with popped tires and car damage that can cost hundreds of dollars.

Nearly half of major local and state-maintained roads in New York state are in poor or mediocre condition, according to a study from transportation research nonprofit TRIP. It’s costing New York drivers around $36.7 billion a year in repairs as a result, the study said.

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With that being said, here’s how you can report potholes in New York:

New York State

In order to report potholes on state highways, you can call the New York State Department of Transportation at 1-800-POTHOLE (1-800-768-4653). The line is available 24/7.

New York City

The Department of Transportation has a form where you can report a pothole. Most potholes are filled within 15 days, the DOT wrote on its website.

Long Island

To report potholes on Nassau County roadways, call 516-571-6900. You can see what roads are owned by Nassau County on this interactive map.

To report potholes on Suffolk County roadways, you can reach out to the Public Works office at public.works@suffolkcountyny.gov. To see a list of roads owned by the county, click here.

For roadways not owned by the counties, residents are asked to reach out directly to their town government for repairs, according to the Town of Hempstead.

Westchester County

To report a pothole on a Westchester County-owned road, you can fill out a form on the Department of Public Works website. The county doesn’t handle roads owned by local municipalities, so you must reach out to them directly if you spot a pothole on a town road.

For a map of the roads owned by Westchester County, click here.

Erin Pflaumer is a digital content producer from Long Island who has covered both local and national news since 2018. She joined PIX11 in 2023. See more of her work here.

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