Some customers still experiencing United Fiber interruptions after Tuesday outage
Apr. 19—An outage that began Tuesday persists for some United Fiber customers, who are now going on four days of service interruptions.
United Fiber CEO Jim Bagley posted a new update Friday, apologizing multiple times for the inconvenience.
"We are working diligently to get you back up and running," Bagley said.
He said the service problems began because of a lightning strike Monday night that corrupted equipment. The issues are not physical but rather lie within the company's virtual networks, he said.
"At United, as part of the community, we understand the hardship that this has caused. We will continue to work and get this resolved," Bagley said. And you have my promise and our team's promise that this will not happen again.
Bagley directed customers still experiencing problems to submit a ticket to www.unitedfiber.com/contact-us or email fiber@ueci.coop rather than contacting the company by phone due to the volume of calls.
In response to the video, some customers expressed appreciation for the update, but many continued to express frustration about the outage and the lack of a solid timeline for the problem to be resolved.
"Your sincere apology (doesn't) help. We are new customers in Weston in the past 3 weeks, new to the area and working remotely. We need our service restored before we are unemployed," one commenter wrote.
