Jennifer Daly posted on Facebook after taking her two sons to see Dumbo Friday night at AMC Lake in the Hills in a suburb of Chicago.
One of her sons, Jonathan, has a rare form of dwarfism and Daly said it is a struggle to get him out for an excursion.
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“It’s not easy with Jonathan’s oxygen and feeding bag and just carrying him to be able to go and do this,” she wrote.
The mother said that, during the film, her 3-year-old son giggled twice “no longer than 20 seconds each.” But about 10 minutes later, a staff member told her somebody had complained about a crying baby.
“I looked at her and said he did not cry, he giggled twice,” the shocked mother wrote. “I was told I immediately have to pack up to leave.”
Daly wrote that she was “mortified” by the incident.
“Never in my life have I ever been kicked out of anything, especially if I had done nothing wrong,” she wrote. “I was at the top back of the theater to try and stay out of anyone’s way.”
Daly added that she cried as the family left the theater.
“I don’t understand why I am being kicked out,” she continued. “Someone’s cell phone was going off for over a minute, someone else was holding their phone up with their light on to video-record the movie, someone else was talking and I am being kicked out? Are you serious?”
After complaining to staff, the mother was told she could go back into the film and sit in the front row, but Daly explained that Jonathan can not turn his head due to cervical spine issues.
She was then told she could sit over to the side, but the mother did not return to the movie and instead got a refund.
The Facebook post said an apologetic staff member gave the mother her details so she could arrange another time to see a movie.
“Jonathan is the sweetest child, does not have a mean bone in his body,” she wrote. “I am so sad and angry because somebody can be that cruel and get a child kicked out for something that was not warranted.”
Daly shared her story in the hopes that it would not happen to another family.
“I don’t know if I will ever feel like I could go to the movies again because I won’t be able to enjoy myself if my son laughs [knowing] that I might get kicked out,” she said.
Yahoo has contacted AMC for comment, but corporate communications director Ryan Noonan told Chicago’s WGN 9 that the manager received a number of complaints about an “ongoing disruption.”
“To ensure a quality movie-going experience for everyone, disruptive behavior is not permitted during a movie,” he said in a statement.
Noonan said Daly was given a refund and staff also offered her the opportunity to watch the film in a private screening or during their sensory-friendly movie program.
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