Yahoo Autos 
Confessions of a Car Dealership Service Manager
If you've ever felt you got a raw deal taking your car in for service at the dealer, our anonymous service manager says that may well be true. But he also cites a number of reasons to take your car to the dealer for work anyway — and tells how not to get the short end of the stick when you do. He should know. He's spent 23 years as a manager for brands as varied as Nissan, Ford and Mitsubishi, and has also served as a warranty administrator and customer relations manager for multiple dealerships.
Q: What's a good reason to take your car to the dealer for routine maintenance, rather than to the guy with two bays and a private shop?
