FEMA seeks feedback on Hermit’s Peak/Calf Canyon Claims Office
SANTA FE, N.M. (KRQE) – FEMA will launch an experience survey this month for wildfire victims who have worked with the Hermit’s Peak/Calf Canyon Claims Office.
At the end of May, representatives from FEMA will begin reaching out to claimants via phone calls and mailed surveys to inquire about their overall experience with the FEMA Hermit’s Peak/Calf Canyon Claims Office. FEMA said the surveys will be analyzed and used to inform future process improvements.
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The agency said responses to the survey are anonymous and will not impact the outcome of a claim. Participation in the survey is voluntary, and claimants can expect the process to take approximately four to six minutes to complete. Calls will display a 505-area code.
“The voice of this community is extremely important to me, and feedback from claimants has been critical to the evolution of our current operations,” said Jay Mitchell, Director of the New Mexico Joint Recovery Office (JRO). “As we transition to the New Mexico JRO and I assume my new role, I will rely on the feedback and insight from this survey to inform future operational changes. Community feedback and perspectives will continue to enhance our services, ensuring all who were impacted receive the support and compensation they need and deserve.”
As of May 23, 2024, FEMA said the claims office had processed 3,697 claims and paid $659.8 million in compensation. More than two years after the wildfire broke out in north New Mexico, some victims are still waiting for compensation. Several lawsuits have been filed against FEMA suggesting the claims process is moving too slowly.
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