Yes To, a popular skincare brand, has pulled one of its face masks from store shelves. The move, per BuzzFeed News, comes after customers reportedly experienced allergic reactions to the company's Grapefruit Vitamin C Glow-Boosting Unicorn Paper Mask.
Following social media posts from costumers, on January 3, Yes To announced it was pulling the Unicorn Paper Mask from store shelves. Posting to its Facebook page, the company acknowledged some customers had experienced adverse side effects. "In light of reports that our Grapefruit Vitamin C Glow-Boosting Unicorn Paper Mask has resulted in skin irritation for some consumers, Yes To has decided to remove this particular product from store shelves while we investigate," the company wrote. "At Yes To, the safety and satisfaction of our customers are our main concerns. We value you and apologize to anyone who was affected in this way, especially over the holiday season." Customers that experienced skin irritation were instructed to contact the company's Customer Care team by emailing firstname.lastname@example.org.
Donna Baines, a mother in New Jersey, told BuzzFeed News in an interview that her 15-year-old daughter had experienced a reaction to the mask. "She put it on for 15 minutes, and when she took it off, her face looked like it was sunburned and was very itchy," she said. Several other mothers, including Sarah Moore of Missouri, shared similar stories with BuzzFeed News. Moore reported that her 13-year-old daughter's face was "red, swollen, and physically hot to the touch exactly where the mask was only. Her eyes started to burn and water also."
Everyone's skin is different, and in order to prevent possible allergic reactions to products, it's important to pay attention to how your skin looks and feels after using something. As dermatologist Jeannette Graf previously told Allure, one of the first signs of a possible reaction is the "feeling of itching, stinging or burning. After that, you may experience redness, swelling, blistering, scaling, and peeling." She noted that you should immediately remove whatever product you believe caused the reaction, and then apply a cooling compress and take an antihistamine such as Benadryl or Zyrtec and use an over-the-counter hydrocortisone cream or aloe. And while some reactions can occur instantly, others may take a few days to appear, especially if it's a new product, Self reported.
Most skin reactions will clear up within a few days, but if you experience symptoms for a prolonged period or grow concerned, dermatologist Ranella Hirsch previously told Allure that you should make an appointment with a doctor or dermatologist. "If you wind up seeing your doctor for the allergy, it is really helpful to bring the product and packaging with the ingredient list along to the visit," Hirsch said. "It really helps us to identify the potential culprit, and give you the best advice on what products to avoid going forward."
Teen Vogue reached out to Yes To for comment and this is what the brand said:
“Yes To is committed to ensuring the safety and integrity of all of our products and has maintained a strong track record of delivering quality products to our customers since our founding in 2006.
We have recently seen reports on social media that children have used the Grapefruit Vitamin C Glow-Boosting Unicorn Paper Mask, unfortunately resulting in skin irritation. We have also received some similar reports from adults who have used the product. We apologize to anyone who was affected in this way, especially over the holiday season. While our products are all independently tested for safety, irritation, and allergy – and while we provide both warnings and instructions on our products about the potential for skin irritation – the safety and satisfaction of our customers are our main concerns. As such, we have decided to pull this particular product off of the shelves while we investigate the complaints that we have received and seen online.
We have reached out to all our retailers and informed them that we are voluntarily pulling the product off the market and to please remove all Grapefruit Vitamin C Glow-Boosting Unicorn Paper Masks off their shelves immediately. However, each store has a different procedure and process when removing products. We hope to have all products completely removed by Friday and will continue to follow-up with each store to make sure that the product is pulled from shelves as quickly as possible.
We have directed the stores to refund anyone who returns a not used purchased mask to the store and have advised them to let the customers who have already used the product to contact Yes To at email@example.com or by phone at 888.929.3786 for a refund.”
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