Taco Bell employee captured on video swinging at customer who complained about his food
A Taco Bell employee was captured on cellphone video berating a customer who complained about his food and was ultimately held back by her coworkers as she attempted to punch him.
The customer at the Miami, Fla., Taco Bell captured the female employee attempting to swing at him after he had allegedly complained about his overcooked chalupa, a $2.89 fried flatbread filled with beef and toppings, which he ate.
“I felt like I was violated as a customer ’cause the customer is always right,” Francisco Hernandez told Miami news station WSVN.
“The chalupa was very hot, overcooked, but again, I was so hungry I ate it, and all the stuff just fell on the paper,” he said. “I just claimed that the items were not prepared correctly, and then I mentioned my waiting time was past normal.”
Hernandez said that his complaint caused the cook to come into the dining area, pick up the box that his food came in and throw it at him. He then left the restaurant.
However, the fast-food employee followed him to his car, where she spoke to him in Spanish. Hernandez went back into the fast food restaurant to get a receipt to complain, where the employee, Hernandez says, swung at him.
“She followed me in the store, and in the video, you can see she swung at me,” he said, “and then she was pushed into the bathroom.”
Hernandez told the outlet that he plans to file a police report and that the Miami Police are looking into the incident.
“I just don’t want this to be repeated and someone else to be in my shoes because it was not easy,” he said.
Taco Bell told Fox News the employee captured in the footage has been fired.
“We welcome everyone in our restaurants and do not tolerate this type of behavior. The team member involved has been let go and we have reached out to the customer," Taco Bell said in a statement.
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