Is SnapTravel Legit? Here's What To Know Before Booking
SnapTravel recently rebranded to SuperTravel and has some mixed reviews.
If you are planning a trip, you may have stumbled across SnapTravel when looking for hotel or flight deals. SnapTravel is a booking site that has had mixed reviews to the point that they are now rebranding to SuperTravel. This may make you wonder if SnapTravel (SuperTravel) is legitimate. Since most people are more familiar with the previous name of SnapTravel, we will refer to the company by this name going forward. So, is SnapTravel legit? We'll uncover the scoop about SnapTravel so that you can be well-informed before booking your next trip.
Most of us like to find a good deal on hotels or flights when we travel. With all of the different booking sites as well as the direct sites to hotels and airlines, it's a lot to tread through in finding the best deal. SnapTravel is one of those places that claims to provide the lowest possible rates on hotels. This makes it enticing to use them when booking your trip. However, there are some precautions that you may want to take before making this decision.
When you see a lot of negative online reviews, you do tend to wonder what is going on. It's always good to do your due diligence in working with a business or app that you are not familiar with. Hopefully, we can put your concerns to rest by what we have found.
Related: Clever Ways To Score Hotel Deals
What Is SnapTravel?
SnapTravel is a segment of Super. Super provides ways to build credit, save money, travel more and earn cashback rewards.
SnapTravel is an online travel agency or booking service that has access to cheap deals on both hotels and flights. They work through messaging like Facebook Messenger, WhatsApp or SMS for hotel deals, and through a separate website for flights.
They use artificial intelligence to get great promotions that can be passed down to the consumer. This means SnapTravel can offer amazing discounts on hotels that range from 30 to 50 percent off, which is one of the reasons so many people ask if SnapTravel is legit—it seems too good to be true.
With their innovative technology, they can give real-time alerts on special deals. This makes it easier for consumers to book their accommodations at the best rates.
Is SnapTravel Legit?
Yes, it is legit from the standpoint of being a business and currently having an A+ rating with the Better Business Bureau, with customer reviews averaging 4.54 out of 5. However, there are several recent complaints that you will want to know about.
Some of the complaints are beyond their control but probably wouldn't happen when booking direct. These complaints include getting charged an extra fee upon arrival after being assured there would be no additional fees, experiencing sub-par standards at the hotel without being able to get refunded because of the third-party nature of SnapTravel, and running into delays with customer service and refunds.
Another problem that some SnapTravel users have experienced includes arriving at the hotel that they had booked and received confirmation for and then hearing that the reservation does not exist, and that the hotel is already fully booked.
Related: Hotels With The Coolest Amenities For Kids
How To Use Snap Travel
Start by entering your travel dates, location and number of guests into the search form on the Snaptravel website and click on the search button.
You will get a pop-up window asking to link your WhatsApp, Messenger or SMS text message account. Snaptravel will then be able to send deals to your phone based on your searches.
At this point, you can filter the results by price, amenities, property types and more.
Once you find a deal that you're interested in, you just click on the "Reserve" button and follow the instructions to book your accommodation.
If you do run into major problems with customer service, it appears that writing the issue down on the Better Business Bureau's website results in the business providing a response.
Related: Travel on the Go: The Best Apps for Trip Planning Wherever You Are
Pros and Cons of SnapTravel
Pros
You can get great rates on travel.
Finding the best deal is easy and streamlined.
Support is easier through messaging in that you don't have to wait on the phone.
There are no hidden fees with SnapTravel like some other booking agencies.
Cons
The recent rebranding to "SuperTravel" may be because of the many negative reviews they had received as SnapTravel.
There are several recent complaints involving things like lack of refunds, inconsistencies with fees paid and hotel charges, unavailability of rooms well after booking and more.
They have confusing web addresses. Currently, livesuper.com is for hotel deals, fly.snaptravel.com is for flight deals and super.com is their main product page.
Next Up: Itching To Hit the Road? These 100 Quotes About Travel Will Speak to Your Sense of Wanderlust
