PODS Review (2021)

·6 min read

Courtesy PODS

Whether you're moving a few miles down the road or across the country, a moving company can be a huge help. If you're concerned about paying for strangers to pack and unload your belongings, don't fret; there are many companies that can transport your belongings and leave the packing, loading, unloading, and unpacking to you.

Our review team has evaluated the top moving companies in the industry on key metrics like services, cost, and reputation to help you determine the best one to assist with your move. In this PODS review, we break down everything you need to know about the company to help you make the best decision possible. If you're looking for more comprehensive moving services, consider a company like U-Pack and get a free moving quote by filling out this online form.

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Pros & Cons of PODS

Pros

  • Offers affordable pricing

  • There's no cancellation fee prior to seven days before your appointment

  • There's no maximum monthly rental period

Cons

  • Doesn't offer online quotes for long-distance moves

  • Isn't available in six states

  • Doesn't provide professional packing, unpacking, loading, and unloading services

PODS Moving Services

PODS offers local, long-distance, and city moving services. The company will deliver your portable, steel-framed container to your driveway, where you can keep it as you load or unload. You can also keep your pods at a secure PODS Storage Center for an additional cost.

PODS will transport your container for you after you schedule a drop-off and pick-up time. Note: the moving company doesn't offer professional packing and unloading itself, but it can provide a list of referrals in your area.

PODS Containers

PODS containers are ground-level, allowing for ramp-free loading. The lightweight containers have a wood pallet underneath so the metal doesn't scrape. The frames' sides are made of wood on the inside with a poly material on the outside.

The company's pods come in three sizes: seven feet, 12 feet, and 16 feet. However, the 12-foot container is only available for local moves. Here's a breakdown of what each of the containers can hold:

7-Foot Container

  • Ideal for studios or spaces of 500 square feet or less

  • Popular choice for college students

  • Comparable to a 5'x10' storage unit or 10' truck

12-Foot Container

  • Ideal for a 500–800-square-foot space

  • Fits items from two or three rooms

  • Comparable to a 10'x10' storage unit or 15' truck

*Only available for local moves

16-Foot Container

  • Ideal for spaces up to 1,200 square feet (or three to four rooms)

  • Roughly the length of a standard parking spot

  • Comparable to a 10'x16' storage unit or a 20' truck

Storage Services

PODS also offers storage services in one of two ways. You can either store your container in your driveway or at a secure storage facility arranged through PODS. Each storage service is paid for on a monthly basis.

PODS Cost

PODS containers are rented by the month. This is a flat fee, so you won't receive a prorated amount if you use your pod for less than a month. Only local moving quotes are available online. For long-distance moves, you can only receive a quote over the phone, while similar moving companies like U-Pack offer free online quotes for long-distance moves.

When you receive your free quote, it will show the container rental fee for the first month, plus the delivery and pick-up costs. If you need additional time for storage, PODS will give you all of the pricing elements upfront. Each quote you receive is good for up to seven days.

Additionally, if you plan to store your pod at a PODS Storage Center for three or more months, inquire about a moving and storage discount.

We requested a long-distance moving quote for Raleigh, North Carolina, to Houston, Texas. A PODS customer service representative told us the timing would be seven to nine days from pick-up at the point of origin to drop-off at the final destination. The container rental fee and drop-off cost quote always includes a $99.95 content protection fee, which is optional.

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Pricing for a 16-Foot Truck

  • Container rental fee + drop-off: $479.94

  • Transport: $1,931.21

  • Pick-up cost: $130.00

  • Total: $2,541.15

Pricing for a 7-Foot Truck

  • Container rental fee + drop-off: $414.94

  • Transport: $1,315.63

  • Pick-up cost: $130.00

  • Total: $1,860.57

Note: There's no cancellation fee if you cancel at least seven days before your pick-up date.

How To Schedule PODS

You can receive a local moving quote online or by phone or a long-distance quote over the phone. After receiving a quote, customer service recommends you reserve your containers as soon as you can. Once you reserve the containers, your quote will be locked in. If you decide to change your move date, you won't have to pay a change fee.

PODS will create an account with your debit or credit card and won't charge you until seven days before your scheduled move.

State Availability

PODS is available in 44 states, including all but Alaska, Montana, North Dakota, Vermont, West Virginia, and Wyoming.

PODS Reviews

PODS has a variety of pages with the Better Business Bureau (BBB), each devoted to a different branch location. Some pages show an accreditation, while others do not, and ratings range from N/R to A+.

Here's what some PODS customers had to say:

Michael C. via BBB said:

"PODS was great! Everyone we dealt with, from customer service to the drivers, [was] friendly, knowledgeable, and helpful. Pickup and delivery of the storage unit was on time except once and then it was an hour early for the final pickup of the empty pod. Not a problem at all."

Erika G. via BBB said:

"Horrible customer service and I highly recommend against using them...Way better moving companies out there."

The Bottom Line

Customers who are traveling long distances and don't need professional packing, loading, unloading, and unpacking might find a good solution in PODS, an affordable and flexible moving company. Containers come in three sizes, and scheduling is flexible. For more information on cost, you can get a free online quote.

While PODS can connect you with local, reputable businesses that offer packing and loading services, a full-service moving provider might be a better option if you would prefer to work with only one company throughout the moving process. International Van Lines is our recommended company for full-service moves, as it holds above-average customer ratings and can assist in moving specialty items such as cars and pianos. For cost information, you can visit the company's website.

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Frequently Asked Questions about PODS

How much does PODS typically cost?

The amount you pay for PODS moving services depends on the amount of space you need and the distance the container is traveling. In general, you'll pay a flat fee per month, with no money savings if you end up using your PODS container for less than a month.

What size PODS containers are available?

PODS containers come in three sizes: seven feet, 12 feet, and 16 feet. Twelve-foot containers are only available for local moves.

How do I reserve a PODS container?

You can contact PODS for a free quote online for local moves or over the phone for local or long-distance moves. As soon as you reserve a container, your quote is locked in and PODS will deliver your container on the specified date.