Paying it forward: Who, what, . . . when, where, why, how?
Steve Jobs challenged me, “Who are you and why do I need you?”
Not what you expect meeting your most important customer!
So how do you answer for your nonprofit? How is that working for you? More money, volunteers than you can use? All your clients give you five-star ratings, as well?
Think about your process. My grocer posts key service ideas where visible only by employees. All the produce is inspected early morning. Love it, Josh!
My barber’s sign, “Treat you the way you want to be treated.” David, when I ask, your employees are always happy to work for you!! That’s why I keep going back to both.
Imagine a process where it goes right 70% of the time. Imagine two independent workers cutting hair, sorting produce. Hmm, math is 70% x 70% = 49%. If I had that with produce and haircuts — neither good — then I won’t return.
Too often I see product or service launches without attention to the customer’s side (or supplier’s side). How does your nonprofit, business, government or other entity meet our community’s needs? Have a “foundation,” scholarship, community grants, a day a month for employees to volunteer or something else?
On Wednesday and Thursday, our city, MSU Texas and the Chamber of Commerce were to meet to “Define Our Culture,” answering the question, who are we as a community and how do we create a vibrant culture that curates the future?
I’m excited that Steve Sosland, vice chancellor for leader & culture development for the Texas Tech University System, is facilitating the one and a half day experience.
The Education Navigation program from Northwest Campus of Catholic Charities was introduced and is open to all undergraduate students 18+ without a degree.
An on-campus client navigator helps students make progress toward their degree with coaching to help with the roller coaster of university, life, work, etc.
Eight students are on track to graduate next month from MSU. Another 96 students have this support for the spring 2024 semester at MSU and Vernon College.
In 2023, the program served 453 students at eight community colleges and three four-year universities; 144 graduated or transferred to four-year college.
Most others will graduate in 2024 or 2025. For donations online, choose Northwest Campus as the designated location on the Catholic Charities Fort Worth website.
Make Wichita Falls better. Check out Serve Wichita Falls-People who volunteer in WF, a group with 600 members on Facebook. Volunteers match with nonprofits.
Jack Browne is a community volunteer and retired tech sales and marketing executive who worked 40 years at Motorola, MIPS Technologies and other companies. How are the children doing? Visit his website at www.newcollarcoach.com.
This article originally appeared on Wichita Falls Times Record News: Jack Browne: Paying it forward: Who, what, when, where, why, how?
