The New McDonald's App Terms And Conditions Are Ruffling Some Feathers Online

Person using McDonald's app
Person using McDonald's app - Smith Collection/gado/Getty Images

The McDonald's app offers a convenient way to order and pay for your favorite items while also allowing you to earn points in the process. However, a recent update to the app's terms and conditions is causing alarm among devotees of the Golden Arches, particularly as it pertains to liability and dispute resolution. According to the McDonald's website, the new terms became effective on October 20, and users must agree to them before ordering food via the app. When the news was recently shared on Reddit, many users expressed strong opinions. As stated by one of the platform's users, the McDonald's app is "so bad you have to agree not to sue before you can use it."

Other Redditors wondered just what kind of havoc could be unleashed by the McDonald's app that would warrant dispute resolution in the first place. One person speculated that it could relate to issues like "Data theft as it saves payment options. False advertising as it offers deals or coupons." Some also questioned the enforceability of such clauses, especially regarding serious matters. While the outcome remains to be seen, the new terms are rather strict in nature and do appear to safeguard the fast food chain against potential legal action.

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What To Expect From The New Terms And Conditions

McDonald's signage
McDonald's signage - Peter Dazeley/Getty Images

In the event you have a dispute with McDonald's, you must agree to resolve it "exclusively by final and binding arbitration administered by JAMS," which is a business that provides dispute resolution services. You cannot pursue other legal channels, and you cannot join a class action lawsuit with other claimants. Additionally, the updated terms establish restrictions on the company's liability regarding damages involving the app or restaurant that stem from "contract, tort or ordinary negligence." However, "gross negligence or intentional or unlawful misconduct" is not limited by the update.

Because contract legalese can be a bit tough for the layperson to comprehend, a TikToker provided further insight into the updated terms. When it comes to arbitration, anyone with a legal dispute with McDonald's may be at a disadvantage, as they won't be able to file a lawsuit against the chain to recoup damages. The rules governing arbitration are often quite different, and disputes will not be heard by a judge and jury but rather by an arbitrator. The new liability terms also make it far more challenging to hold the restaurant accountable for damages, as well as reduce the potential amount of damages a person might be awarded in arbitration. While it's not clear whether people will cease using the app over these new terms, McDonald's customers may want to be fully aware of what's at stake if they choose to agree to them.

Read the original article on Daily Meal.