McDonald’s CEO Says Employees Can Call Law Enforcement On Customers Who Refuse To Wear Masks

Kristin Salaky
·2 mins read
Photo credit: SOPA Images - Getty Images
Photo credit: SOPA Images - Getty Images

From Delish

McDonald's announced last week that it would be requiring customers to wear masks in all of its locations. Now, its CEO is saying employees can call law enforcement on customers who violate that policy and refuse to put on a mask.

McDonald's President and CEO Chris Kempczinski appeared on CBS News on Thursday to discuss the policy, saying that the company felt it was "prudent" to require customers to wear masks as COVID-19 cases continue to rise in America.

"We're spending a lot of time right now in our restaurants making sure we can keep our crews safe, making sure we can keep our customers safe," he said. "We've for quite some time required our crew to wear masks, but we thought that in light of what we're seeing, it's prudent now that we also ask our customers to wear masks in the restaurant as well."

Despite being recommended by the CDC and mandated by many local and state governments in public places, masks have become a hot topic, with many videos of mask-less customers going viral, showing them berating, and in some cases, getting physical with employees attempting to enforce their company's mask policy.

Kempczinski told the outlet that they've had training for employees on how to deescalate these types of situations and "explain to customers why we have the requirement," but if they continue, he said that "if someone is unwilling to wear a mask and comply with our rules, that might be where we might bring in law enforcement."

He also added that "ultimately, we're not going to be asking our crew people to put themselves in harm's way." Luckily, he said, the "vast, vast majority" customers have been following the new policy, which officially goes into effect August 1.

These comments come following a CNN report exploring how companies like Walmart, Lowe's, and CVS, would not stop mask-less customers from shopping in their stores if they repeatedly refuse to wear a mask.

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