Instacart driver makes startling discovery while delivering to an older customer: ‘If you see something, say something’

An Instacart drew all sorts of praise after catching a potentially dangerous issue in one of her customer’s homes.

The driver, Jessica Higgs (@jessicahiggs3), shared the story on Feb. 2 in a now-viral TikTok. In her clip, she explained how she discovered a propane leak while delivering groceries to an older customer.

Her story, which has gained 14 million views and countless supportive comments, began with a seemingly routine delivery.

“It was a daughter ordering for her dad who couldn’t shop for himself,” Higgs explained in her video. “She was like, ‘OK, just go ahead and put it on the porch, and he’ll get it.’ And I was like, ‘Alright, cool, that’s what I normally do.'”

But when the older man came to the door, something told Higgs she needed to help him. The customer looked like he needed help, so she decided to go against Instacart protocols and carry the groceries inside.

Higgs was inside for only a few minutes, but during that time, she says she got “dizzy.” She noticed a propane tank inside the house and, when she left, she immediately messaged the man’s daughter.

“I said, ‘There’s gotta be a leak … and he might not be doing good because of this leak,” Higgs said.

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The woman quickly responded, saying she’d send her son over to check on the issue. She also changed her tip for Higgs — from $14 to $100.

The thanks didn’t stop there, though. Higgs later saw the woman had commented on the order, confirming that there was, in fact, a gas leak and that Higgs had “saved” her father’s life.

“I’m just an Instacart worker,” Higgs said through tears at the end of her video. “But if you see something, say something.”

The heart-wrenching story immediately took off online. Commenters chimed in with support, praise and positivity for Higgs.

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“Please don’t say you are ‘just an Instacart worker,'” one user wrote. “That makes it sound like your job isn’t important. You are important. And you are amazing.”

“You are more than an Instacart worker, my darling; you’re an angel,” another agreed.

But it didn’t stop there. A few days later, Royal Caribbean announced on its official TikTok page that it was offering Higgs and her family a fully free seven-day cruise to “anywhere in the world.”

“Cause even heroes need a vacation,” the cruise line captioned its video.

Higgs, meanwhile, responded with her own follow-up to thank everyone for their kind words.

“The overpowering love has got me speechless,” Higgs said. “And I just wanna say thank you.”

In The Know has reached out to Jessica Higgs for comment.

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