Instacart driver calls out alleged issue with the app's customer complaint system
An Instacart driver is sparking a major debate after sharing a customer’s allegedly “shady” behavior. The driver, named Angelica (@angelicaa_castillo), shared the frustrating story on TikTok. In the clip, she called out an alleged flaw in the delivery app, which seemingly allows customers to complain about deliveries with little or no evidence. According to the TikToker, a customer reported an item missing from their order — despite Angelica’s having photo evidence to the contrary. Angelica said the customer later reported they were missing items — namely, two bottles of salad dressing. In the clip, the TikToker zooms in on her photo to show what appears to be the bottles of dressing in question. Angelica ended the video by showing a screenshot of the reported missing item, next to a button that says “report fraud”. “You picked the wrong person to mess with,” Angelica said, implying that she’ll be reporting the customer’s allegedly false claim. The video enraged viewers, including other Instacart drivers on the app
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