The Future of Home Repairs is at Your Fingertips

In need of home repairs, but not sure where to start? Frontdoor is “telehealth for your home”–a one-stop app for all your home repair projects and maintenance needs with over 1.3M downloads since its launch in April 2023.

Just like the telehealth calls you've become accustomed to, the app digitally connects homeowners with Frontdoor’s Experts for a live one-on-one video chat to guide homeowners step-by-step through a home issue repair or maintenance need. Frontdoor’s app is equipped with OCR, which stands for Optical Character Recognition. Frontdoor’s OCR is part of its ‘share technology’ which it can use to help homeowners learn more about what they need to know to do fix a repair.

“Thanks to enhanced technology which includes AR-enabled tools and AI, the Frontdoor app and experience offers a user-friendly and innovative way for homeowners to connect directly with expert tradesmen to troubleshoot, work on, and resolve any home care or maintenance task,“ notes Rian Buckley Goodwin, Director of Product at Frontdoor. “The experience and capabilities of these virtual services are way beyond the video chats we all have grown accustomed to!”

How does it work?

• It's more than just a video chat with your local handyman. An augmented video chat service integrated into the Frontdoor app that allows repair service experts to meet, see, and connect with members via virtual, on-demand appointments. “Everyone wants to speak to a real person when they have an issue, and Frontdoor not only offers this but has made it easy with new tech,” explains Rian Buckley Goodwin. “The Frontdoor app has proprietary features—including AR—to help homeowners and tradesman meet and interact virtually to share and review any home-related issue or questions.”

• AI enables easy diagnosis. Frontdoor experts can easily capture any model or serial number with a StreemShot® photo and built-in StreemVision® AI, which allows quick diagnosis of issues and recommending the correct part or fix for an appliance or issue around the home. The repair experts can accommodate a wide array of specialties, so you can get the help you need without investing the time and money into an on-site visit.

• Experts and homeowners can access notes and photographs. During the session, the pros can easily take and share high-resolution StreemShot® photos and a video recording of the session, available via the app for members to review after their call. If you need to order a part, you'll be able to reference the notes from your session.

• Real-time repairs and access to a network of contractors in your area. Experts can diagnose and possibly fix your problem right then and there, but if help is needed to perform necessary repairs, Experts provide a list of vetted, pre-qualified expert contractors in your area.

Get Advice on a Range of Topics

The Frontdoor app isn’t just for when you need critical home repairs. You can ask an Expert all kinds of things, from their POV on costly repairs for your HVAC system, to how to install a fence post, and how to get the best air quality inside your house. If you need a second point of view, contact them for advice on:

• Minor repairs, like how to fix your garbage disposal

• Easy options for ceiling repair after drywall water damage

• Deck cleaning or deck repairs

• How to install a ceiling fan

• Leak repairs (they'll tell you if it's necessary to hire out plumbing repairs)

• Home siding repairs

• Issues with structural elements

• Water heater repairs

• Identifying potential electrical issues

Frontdoor’s Experts have on-screen guidance tools like a laser pointer, zoom, and flip camera view. They have the ability to circle items on screen and can instruct the customer on where to focus during the repair, providing guidance throughout the process.

What's included with Frontdoor Unlimited?

Frontdoor Unlimited offers unlimited video chats with Frontdoor experts plus exclusive discounts for just $25 a year. A reinvention of the traditional home service plan which offers coverage for repairs, real-time advice, maintenance services, and exclusive discounts, with a membership, homeowners get a 12-month service agreement, new features, and streamlined processes for both members and contractors–all through the convenience of the Frontdoor app.

Frontdoor Basic is free, allowing for 1 videochat with a Frontdoor expert, a list of local, vetted pros after your chat and access to Frontdoor’s library of home care and maintenance information.

These Experts average 19 years of experience and are available in plumbing, electrical, heating and air conditioning (HVAC), appliances, and even a handyman category for topics that may not fall into the others previously mentioned.

Download Frontdoor for both iOS and Android devices through App Store or Google Play