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If you're in the market for a home warranty, First Premier Home Warranty might be the provider for you. In this First Premier Home Warranty review, we dive into its plans, cost, coverage, and even provide reviews from real customers. We'll help you decide if First Premier is the best home warranty for you.
First Premier offers plans that will protect your home's most important items and systems, saving you time and money. Get a free quote from First Premier here or by calling 929-360-2558, and get $200 off plus two free months.
Pros & Cons of First Premier Home Warranty
Background & State Availability
First Premier Home Warranty has been in business since 1971 but became incorporated in January 2020. We think First Premier is a great option, providing reasonable rates and trusted coverage. If First Premier is unavailable in your state, we recommend getting free quotes from other top national providers like American Home Shield and Select Home Warranty.
Years in Business: 1 year
BBB Rating: B+
Number of BBB Reviews: 15
State Availability: 44 states*
*First Premier Home Warranty is unavailable in CA, HI, IA, NV, NM, and VT.
First Premier Home Warranty Plans & Coverage
First Premier Home Warranty offers two plans: the Premier Plan and the Premier Platinum Plan. We like First Premier's plan offerings because many companies' base plans will either cover appliances or systems, but this base plan covers some of each.
Optional Add-On Coverage
Add-on coverage is also available, in case there are items or systems not covered by either plan that you want protected. Find items* available for add-on coverage in the lists below:
Systems: Septic system, septic pumping, additional A/C system, additional heating system, additional water heater, water softener, sprinkler system, tankless water heater
Appliances: Central vacuum, second refrigerators, stand alone freezer, refrigerator ice maker, free standing ice maker, additional garage door opener
Pumps: Sump pump, well pump
Pool: Additional spa, pool/spa
*Additionally, you can choose from items like your HVAC system, kitchen appliances, and laundry appliances on an a la carte basis.
For a full list of items covered, including coverage limits and exclusions, we recommend getting a free online quote today or getting in touch with a customer service representative from First Premier Home Warranty at 929-360-2558.
First Premier Home Warranty Cost
First Premier Home Warranty's costs are in line with the industry standard. One thing we like about First Premier is the option to pay monthly or annually.
Along with a $75 service fee, here are the prices for First Premier Home Warranty plans:
Savings Opportunity: The annual payment option equates to $30.75 per month for the Premier Plan and $34.91 for the Premier Platinum Plan.
How To Submit A Claim with First Premier
First Premier Home Warranty has an online portal and a customer service phone number available 24/7. You can call 800-318-1918 for submitting all requests. First Premier has a network of trusted and licensed contractors ready for repair calls. If you have a repair technician whom you know and trust, you can get them approved to service your home, and First Premier will reimburse you. First Premier will not pay for repairs made by unapproved contractors.
When your claim is approved, First Premier will dispatch a technician as soon as possible. Upon initiation of service, you will pay the $75 service fee. As with many home warranty providers, First Premier offers a 30-day guarantee on repairs made.
First Premier Home Warranty Reviews
First Premier Home Warranty has accreditation from the Better Business Bureau (BBB), receiving a B+ rating. The reviews left by customers have been overwhelmingly positive so far, but there aren't nearly as many reviews of First Premier Home Warranty as there are of other larger and older providers.
We went ahead and pulled a few customer testimonials from the BBB website to help you get a better pulse on the provider's reputation:
Really a great company. My mother and I both signed up and they gave us a great deal.
—Linda S., 6/25/2021
Great response in a timely manner. Excellent professional technicians. I have never had a problem with First Premier Home Warranty.
—Patracia S., 6/1/2021
It's become VERY clear that First Premier Warranty does absolutely everything in their power to deny a claim and not take care of their customers.
Verdict & Recommendation
We like First Premier Home Warranty's plans; they're simple, comprehensive, and affordable. It is a newer company, and based on the customer reviews, it's clear that First Premier cares about its customers.
We think a home warranty is a great way to shield your wallet from expensive repairs and provide peace of mind, but it's important to make the most informed decision. We recommend seeking quotes from a variety of home warranty providers so you can make the best decision for you and your home.
If you are interested in finding out more about First Premier and want to take advantage of $200 off plus two free months, you can get a free online quote or call 929-360-2558.
Best Home Warranty Companies
First Premier Home Warranty is not available in every state. Even if it is available where you're located, we always recommend gathering quotes from several providers before making your purchase. Our team has compiled a list of the best home warranty companies, factoring in price, coverage, and service.
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Best Basic Plan
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Best Coverage Upgrade
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Best Plan Variety
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Best Membership Perks
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Home Warranty Rating Methodology
The Home Service Research Team at Better Homes & Gardens strives to provide unbiased and objective reviews to readers by compiling relevant information on home warranty companies and rating the providers on a variety of factors.
Here's what our review process looks like:
We examine each provider's website to determine plan details, coverage, customer service offerings, and other benefits. We also speak with company representatives to get more insight on plan details.
We read sample contracts from each home warranty company to analyze and compare coverage details, limits, and exclusions.
We read at least 100 third-party customer reviews for each home warranty company to determine the real-life benefits and drawbacks of each provider.
We gather cost information for a variety of home warranty plans in different states by completing online quote forms and speaking with sales representatives to simulate the quote process.
We revisit each company's offerings on a seasonal basis, ensuring that we include the most up-to-date information in our reviews.
We also created a 100-point rating system to score companies based on objective factors, such as plan options, coverage, and customer service:
Overall, the Home Service Research Team has reviewed over 70 home warranty companies to select the top-rated providers in the industry.
First Premier Home Warranty FAQ
Will First Premier Home Warranty repair or replace my broken items?
It is usually up to the home warranty provider to determine whether to repair or replace. First Premier Home Warranty will repair your items normally, but in the case where a repair would be too expensive, it will replace your item or system.
Will First Premier repair my air conditioning unit?
Yes, through the Premier Platinum Plan. We've found air conditioning to be one of the top priorities for home warranty buyers, so be sure to check your contract to see what is covered and what is not covered by each company.
What is a home warranty?
A home warranty is essentially an insurance policy to protect you from paying for expensive repairs all at once. With First Premier Home Warranty and every other home warranty company, you'll pay a monthly or yearly fee, and in the case of broken items or systems, your warranty provider will cover most or all of the repair charges for your covered items.
What is a service fee?
A service call fee acts like a deductible; you'll pay a service fee when service is initiated, and your home warranty provider will pay for most or all of your repair costs. We surveyed dozens of home warranty providers and found most service call fees to fall between $75 and $125.