Disabled veteran says DoubleTree hotel denied military members service: They 'treated us like crap'

Elise Solé
The DoubleTree hotel in Colorado Springs, Colo., has apologized for a sign banning military members from its bar. (Photo: Getty Images)
The DoubleTree hotel in Colorado Springs, Colo., has apologized for a sign banning military members from its bar. (Photo: Getty Images)

Military members who tried purchasing alcoholic drinks at a franchise of DoubleTree by Hilton were denied service, and now two hotel employees are “no longer employed.”

Disabled veteran Aimee Osbourne, who is also the wife of an active serviceman, was at the chain’s Colorado Springs, Colo., location on Thursday night participating in a 600-person postdeployment ceremony, reported KOAA News 5.

According to Osborne, when the event was in full swing, staff closed down the bar and posted a rude sign.

“So last night we took over 600 people to the DoubleTree Colorado Springs and paid over $50 a person,” Osborne wrote on Friday. “Treated us like crap, refused to leave food for guests in the bathroom or chatting. They said when they are seated they will be served. They charged us over $12 a drink which we all paid. And then left this sign on the bar! This event was a post deployment ceremony!”

The sign, which Osborne took a photo of, read, “No longer serving military personnel & their guest(s).”

The sign preventing military personnel from accessing the hotel bar. (Photo: Aimee Osbourne via Facebook/KOAA News 5)
The sign preventing military personnel from accessing the hotel bar. (Photo: Aimee Osbourne via Facebook/KOAA News 5)

Spokespeople from DoubleTree’s parent company Hilton and its Colorado Springs location were not immediately available for comment when reached out to by Yahoo Lifestyle.

General manager Daniel Kammerer wrote on Facebook Friday that the action is “inconsistent with our values and we humbly apologize. The two team members are no longer employed at the property.”

Osborne did not return an interview request from Yahoo Lifestyle. She deleted her Facebook post, telling KOAA News 5 that she accepts the company’s apology. “I’m regretful that anyone had to lose their livelihood,” she said.

Read more from Yahoo Lifestyle:

Follow us on Instagram, Facebook and Twitter for nonstop inspiration delivered fresh to your feed, every day.