Delivery Apps Like Uber Eats And DoorDash Are Adjusting Procedures For The Safety Of Workers And Customers
Uber Eats and DoorDash are adjusting their services and their payment processes for customers of their delivery apps as well as individuals who work for them. Waiving delivery fees, offering drivers paid sick leave, and allowing customers to include more delivery options are just some of the steps being taken.
On a page of Uber's site dedicated exclusively to their COVID-19 Resources and Updates, the company outlines all of the changes they are making for their users. Uber is offering up to 14 days of paid financial assistance to their drivers and delivery people who are affected by the coronavirus outbreak. There is also a section of the Uber delivery app where customers can write in if they prefer to have their orders places outside their door to avoid any additional contact.
As a way to help out the businesses that are shutting down (or only offering takeout at the moment), Uber is waiving delivery fees for up to 100,000 independent restaurants across the United States and Canada. In addition to this, Uber is enabling same-day payouts for any Uber Eats restaurant that requests it to ensure they get paid.
In a similar vein, DoorDash is implementing new rules so that drivers and those who order through their app can remain safe. If any of their delivery people find themselves in a situation where they are impacted by coronavirus, they can fill out an online form that can get them financial assistance while they aren't working.
DoorDash is also in the process of shipping out sanitation supplies to all of their drivers, especially those who serve the most at-risk cities. Starting this week, all deliveries ordered through DoorDash will default to a no-contact option for the safety of those that deliver and those that receive.
As a way to help smaller businesses in a time where many of them are closing, independent restaurants in the United States can sign up for free with DoorDash and Caviar and pay zero commissions for 30 days. DoorDash is also joining forces with the charitable efforts of the United Way as well as with food banks in California and Chicago.
Both delivery companies assure they are keeping up to date with the COVID-19 outbreak to better serve their employees and their customers during this time.
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