In recent years, we've reviewed survey responses from over 10,000 mattress owners containing more than 170,000 data points and worked with consumer testers to directly review hundreds of mattresses. For a quick snapshot into everything we consider during our mattress evaluations, here are some important factors we consider:
✔️ Ordering and delivery: Panelists rate the ease of ordering and arrival time, including any delays or other issues encountered during their experience.
✔️ Set up: Users share details about their unboxing or delivery process, rating how easy it was for both DIY boxed mattresses and white glove delivery options. Some boxed brands often offer in-home setup for an extra fee, and, if applicable, our panel members share whether they think it's worth the added cost for their model.
✔️ Firmness level: Testers rate the firmness of their mattresses. Often listed firmness levels from brands don't match up to the user experience.
✔️ Edge support: We also ask reviewers to comment on how their mattresses hold up (e.g. whether it sinks or stays put) when they sit on the edge of their beds.
✔️ Overall comfort and support: All users score their mattresses for overall comfort, support, how well they enjoyed sleeping on the mattress initially and how well they enjoyed sleeping on the mattress over a longer period of time.
✔️ Temperature regulation: Cooling mattresses, including those with new technology or breathable designs, don't always perform as well as brands promise. In order to gain a better understanding of the reality of these features, we ask users to share whether they maintained a comfortable body temperature while sleeping on the mattress.
✔️ Sleep quality: Users also comment on how the mattress impacted their sleep quality, from any newfound soreness when waking up to how it compares to their previous mattress. They also rate how satisfied they are with their bed holistically.
✔️ Additional feedback: Reviewers have the opportunity to highlight exactly what they like and dislike about the mattress, including notable experiences and takeaways they want to share.
Our routine mattress evaluations provide us with new feedback from real users based on their day-to-day experiences and help add important insight. Because of this, we regularly add details to our guides and update our recommendations to ensure we stand by them.