These are the major retailers which will be charging customers to return items this holiday season

Urban Outfitters London
Dinendra Haria/SOPA Images/LightRocket via Getty Images
  • Most retailers let customers return items for free. But some charge for returns by mail.

  • At most of the stores, the return fee is taken off their refund and customers can return items in-store for free.

  • Urban Outfitters, TJ Maxx, Kohl's, Levi's, DSW, and Anthropologie charge for some mail returns.

TJ Maxx charges customers a $10.99 return shipping and handling fee.

TJ Maxx store logo.
TJ Maxx store logo.Bruce Bennett/Getty Images

Source: TJ Maxx

Abercrombie & Fitch charges customers $7 if they return items by mail, though it says exchanges are offered for free.

Shopper walks past entrance to Abercrombie & Fitch store with photo of male model visible
An Abercrombie & Fitch store in 2008.Amy Sancetta/AP

Source: Abercrombie & Fitch

Urban Outfitters provides shoppers with prepaid labels to return items by mail, but adds a $5 restocking fee "for most mailed returns."

Urban Outfitters London
Dinendra Haria/SOPA Images/LightRocket via Getty Images

Source: Urban Outfitters

Customers at J. Crew pay a flat fee of $7.50 to return items by mail.

J Crew entrance
Ann Matica/Insider

Source: J. Crew

Levi's charges customers a $7.50 "return processing fee" for mailed returns. If you sign up to Red Tab, its free member program, you don't have to pay.

levi's
Joe Raedle/Getty Images

Source: Levi's

Kohl's customers have to pay for return shopping costs themselves. For larger items originally delivered by freight, customers also have to pay a 15% restocking fee unless the items were damaged.

kohl's
Eric Risberg / AP Images

Source: Kohl's

When customers return JCPenney items by mail, they have to pay a flat $8 fee to UPS. "This has been significantly discounted and will cover your entire return from a single order," the retailer says.

JCPenney store in Florida
Jeffrey Greenberg/Education Images/Universal Images Group via Getty Images

Source: JCPenney

At Best Buy, customers returning items may have to pay a restocking fee depending on the item, but this applies to both mail and in-store returns.

Best Buy store in Illinois
Scott Olson/Getty Images

Source: Best Buy

Anthropologie charges a $5.95 fee "for most mailed returns."

Anthropologie store
Smith Collection/Gado/Getty Images

Source: Anthropologie

Uniqlo charges a $7 shipping fee for returns.

A pedestrian walks past the Japanese clothing brand store Uniqlo store in Hong Kong.
A pedestrian walks past the Japanese clothing brand store Uniqlo store in Hong Kong.Budrul Chukrut/SOPA Images/LightRocket via Getty Images

Source: Uniqlo

At American Eagle, some orders qualify for free returns – but others don't, and instead incur a $5 shipping charge.

American Eagle store in Hong Kong
Budrul Chukrut/SOPA Images/LightRocket via Getty Images

Source: American Eagle

Neiman Marcus charges customers a $9.95 return fee for clearance items, items returned more than 15 days after they were delivered, and items marked with "Return Fees Apply."

Neiman Marcus store in Florida
Jeffrey Greenberg/Universal Images Group via Getty Images

Source: Neiman Marcus

While Coach's main retail stores don't charge for mail returns, Coach Outlet stores do. The company says customers can either mail their own returns by paying a service like UPS, USPS, or FedEx, or they can use a pre-paid shipping label, which incurs a $7 charge.

Yellow Coach bag being worn on a shoulder
Edward Berthelot/Getty Images

Source: Coach Outlet

Saks Fifth Avenue told Insider that customers can return items by mail within 30 days. If returned within 14 days of shipping they don't have pay, but if it's longer than that they'll have to pay a $9.95 return charge.

saks fifth avenue21
Bethany Biron/Business Insider

Source: Saks Fifth Avenue

Saks Off 5th charges a $9.95 return postage fee.

Saks Off 5th store in Florida
Jeff Greenberg/Education Images/Universal Images Group via Getty Images

Source: Saks Off 5th

Shoe retailer DSW charges customers $8.50 to return items using its pre-paid return labels, though members of the company's higher-tier VIP rewards programs, which require an annual spend of at least $200, get free returns.

DSW billboard in California
Robert Alexander/Getty Images

Source: DSW

Fabletics provides prepaid shipping labels for most US returns, but in Alaska, Hawaii, and Puerto Rico this incurs a $9 fee.

Fabletics store California
Ari Perilstein/Getty Images for Fabletics

Source: Fabletics

Zara customers who return item via a third-party drop-off point have to pay $3.95.

Zara store in Spain
Xavi Lopez/SOPA Images/LightRocket via Getty Images

Source: Zara

Yandy charges customers $4.95 to return items if they use the FedEx return labels provided by the retailer. They also have to pay an extra $10 if they return shoes with a missing or damaged box.

Yandy fashion show NY Fashion W
Noam Galai/Getty Images

Source: J. Crew

Many other companies don't charge fees for items returned by mail, but don't offer free refunds, either. Instead, customers have to pay a shipper of their choice, like UPS, USPS, or FedEx, to return them. These companies include Hobby Lobby, Bloomingdales, Barnes and Noble, Wayfair, and Bath & Body Works.

Shoppers in front of a Hobby Lobby in Pennsylvania
Hobby Lobby is facing a federal lawsuit after officials say a Kansas employee was wrongfully terminated.SOPA Images/Getty Images

Sources: Hobby Lobby, Bloomingdales, Barnes and Noble

Correction: December 21, 2022 — An earlier version of this story used an image of a Coach retail store which suggested that Coach charged for mail returns company-wide. It is only Coach Outlet that charges for mail returns.

Read the original article on Business Insider