Is Kylie Cosmetics Sending Customers Empty Kylighters? These People Say So
By Lynsey Eidell. Photos: Courtesy of Twitter, Getty Images.
ICYMI: Kylie Jenner released a line of highlighters last month as part of her Kylie Cosmetics empire (which includes her famous lip kits, eyeshadow palettes, and makeup brushes). Cleverly called Kylighters, the latest creation from Jenner's makeup line comes in six shades (essentially one to flatter any skin tone) and sold out in less than three minutes. But the lucky ones who were able to nab themselves a Kylighter in that madness are now reporting that their highlighter arrived sans any product.
Instead of receiving the Kylighter they ordered (which retails for $22), some buyers are posting on social media that their product arrived as an empty compact—with pictures and videos to prove it. Of course since it's the Internet, we have no idea if these photos are accurate, and if customers are being entirely truthful. However, the Kylie Cosmetics customer service department appears to be all over the issue. It has yet to share an explanation as to why some highlighter packages are missing product, but some of the same users who posted on social media about their empty Kylighters are now sharing the proactive responses they've received from the company.
Kylie Jenner herself has yet to speak out on the missing Kylighters issue, but this is not the first time her company has come under fire. She has been accused of stealing ideas from other makeup artists and ripping off other brand's lipstick formulas, as well as having poor quality brushes. In the past, Jenner has directly addressed her critics regarding any issues with her products. "Life is a learning experience and we learn from our mistakes," she wrote previously on Instagram, in reference to her fraying lip gloss brushes. She's also quick to fix any issues, and often sends out new product right away.
The company has not yet responded to Allure's request for comment.
This story originally appeared on Allure.
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