That's My Room?!? Experts Tell How to Get What You Paid For

Ever checked into a hotel to discover the room you booked for the killer view is actually a view of a dingy courtyard? Or the “luxurious” linens the hotel boasted about are actually scratchy and cheap? The organic spa amenities you were hoping to slather yourself with are nowhere to be found? Or worse, the room is not clean? Short of going to a hotel in advance and inspecting it for every promised amenity, what can you do? We consulted with top hotel experts for their insider tips on how to get what you actually paid for.