Confessions of an airline lost-and-found agent
Imagine you have just returned home after a long flight and realize you've accidentally left your brand new iPad tucked in the airplane's seat back pocket—what happens next?
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The sheer volume can be overwhelming
Just in terms of overall volume, the most items we see are glasses, wallets, and that type of thing. We really classify the items we get as two separate classifications—low value and high value. So, low value items, like glasses, wallets, blankets, stuffed animals, shopping bags.
Then for me personally, I find it a little sad because I know that every one of those people, every one of them, had that pit in their stomach when they realized, oh my gosh, where's my phone, or my wallet, or my camera? And that is something that helps fuel our need and our drive to get the items back to our customer.
Mardi Gras beads, sombreros, and Obama bobble-heads, of my!