Stretch Out with the Most Comfortable Hotel Beds in the U.S.
By Kate Appleton
General manager Jennifer Rota knew the Distrikt Hotel’s 2010 opening near Times Square posed a challenge: “We’re in a one-block radius with every chain you can imagine, so how are we going to stand out?”
It’s the kind of dilemma that keeps you up at night. Ultimately, Rota zeroed in on the sleep experience, investing in airport-grade windows, upping the thread count to 500, and offering soft and firm pillows as well as turndown service in all 155 rooms.
Guests haven’t been shy about voicing their reactions. An analysis of user reviews across 250-plus websites—from TripAdvisor to Gogobot to Zoover—reveals that the Distrikt’s beds are the most comfortable in America. TrustYou, which specializes in online reputation management, evaluated the mentions of beds at U.S. hotels that got at least 400 reviews with at least 10 bed mentions between January 2013 and January 2014.
The Distrikt Hotel in New York got top marks from reviewers for its beds. (Courtesy: Distrikt Hotel New York City)
The top-ranking hotels are found primarily in big cities like Vegas and Chicago, with nine of the top 20 based in New York—despite or perhaps because of the city’s reputation for sleeplessness. (It also welcomed a record-breaking 54.3 million tourists in 2013.) “I think sleep is probably about 60 percent of the guest’s stay, in New York especially,” says Rota. “It may change in a tertiary market where you spend more time in your room.”
More surprising than location may be the kinds of hotels winning raves for their beds. Sure, multiple Starwood properties made the cut for the brand’s famous pillow-top Heavenly Bed, but some four- and five-star brands are notably absent.
Margaret Ady, TrustYou’s marketing director, believes it comes down to expectations: “If you look at a Howard Johnson, for example, the price is much lower than a Four Seasons and, if the bed turns out to be super comfortable, travelers are more likely to point that out and be excited about it.”
Here are the 10 hotels with the best marks for beds:
No. 1 Distrikt Hotel, New York City
All 155 rooms at the Distrikt are equipped with Simmons Beautyrest mattresses, leather headboards, and a generous heap of pillows. Windows use airport-grade glass — and if it’s good enough to drown out plane engines, you can rest assured it will mute the chaos of Times Square, a few blocks northeast. Standard Queen rooms face south, the side of the hotel most insulated from street noise.
Sample Reviews: “Room was also excellent with the biggest and best bed we have ever slept in at a hotel.” (Orbitz). “Our room was beautiful, the bed amazingly comfortable and a shower to die for!” (TripAdvisor)
TrustYou Bed Score: 93.95
Bed Mentions: 496 out of 2,766 reviews
Average Room Rate: $325.64, according to Kayak
Whitehall Hotel. (Photo: Jorge Gera)