JetBlue, Four Seasons and National Car Rental among favorites in J.D. Power survey
JetBlue was one of two airlines named in J.D. Power's consumer survey. (Photo: Seth Wenig / Associated Press)
But a new survey released today by the marketing company J.D. Power and Associates may help you make better choices when you travel. The report lists America's Consumer Champions, nine travel companies that do their jobs so well, they've earned peoples' choice-style awards from thousands of business and leisure travelers.
And the winners are:
Hotel companies: The Ritz-Carlton, Four Seasons, Homewood Suites, Drury Hotels and Staybridge Suites
Airlines: Southwest and JetBlue
Car rental companies: Enterprise and National
The winning companies all have certain qualities in common that make them popular with consumers and with their own employees, according to the J.D. Power survey. For instance, they all tailor their offerings to their customers' needs, says spokesman Rick Garlick.
Drury Plaza Hotel Riverwalk in San Antonio. (Photo: pasa47 / Flickr)
National Car Rental, which won J.D. Power's car-rental survey last year, offers another example of customer-friendly service.
"Their frequent renters can bypass the counter and pick out whatever vehicle they want, which appeals to the business traveler in a hurry," Garlick said.
The companies that won the awards also are consistent. Drury Inn and Suites is a champion in the midscale hotel category, where there is often a great deal of unpredictability, Garlick said. "They maintain very consistent brand standards so the experience is a dependable one wherever you go."
Another perk: The winning companies create value through distinctive offerings. JetBlue has a great in-flight entertainment system; National offers customers the ability to pick out their own cars; Drury offers hot dogs and beer at their manager’s reception, which appeals to families. These things create value for customers in unique ways, Garlick says.