Want to cancel Amazon Prime? Here's how

Lux Butler, Arizona Republic
·2 min read
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Arizona filed two lawsuits against popular online retailer Amazon because, as Attorney General Kris Mayes said, canceling Amazon Prime subscriptions is difficult.

The lawsuit lays out how the Arizona Attorney General's office believes Amazon has allegedly "tested the Prime member’s will to quit Amazon" by making the cancellation process for Amazon Prime memberships multiple steps with multiple layers of questions and new offers.

Recently, Amazon updated the process for unsubscribing as a Prime member.

How do I cancel my Amazon Prime membership?

Here's how:

  1. Visit Amazon's official website at https://www.amazon.com

  2. Login to your Amazon account by selecting the second tab from the right on the navigation bar, labeled "Hello, sign in, Accounts & Lists"

  3. Once you are logged in, the same tab should now read "Hello, (your name), Accounts & Lists"

  4. As you are now signed in to your Amazon Prima account, a large light grey information bar should be across the top of the screen. The grey section should include the name on the Amazon Prime account as well as the prime plan you are subscribed to, the renewal date of your prime plan, and a "Manage Membership" section.

  5. Now, click on the "Manage Membership" square in the grey information bar and a drop-down menu should appear.

  6. At the bottom of the drop-down menu there are multiple options for managing your Prime membership. If you wish to keep some of your data and account intact without being billed, you can select "Pause Membership." If you wish to cancel your membership completely, select the last option on the drop down, "End Membership."

How do I cancel streaming service and other Amazon subscriptions?

Here's how:

  1. Visit Amazon's official website at https://www.amazon.com

  2. Login to your Amazon account by selecting the second tab from the right on the top navigation bar, labeled "Hello, sign in, Accounts & Lists"

  3. Once you are logged in, the same tab should now read "Hello, (your name), Accounts & Lists"

  4. Hover your mouse over, or select, the "Accounts & Lists" tab. A drop-down menu should appear.

  5. The right-side column on the drop-down menu should be labeled "Your Account," now select "Memberships and Subscriptions"

  6. The screen should now show all of the subscriptions linked to your Amazon account. Some subscriptions like Amazon Music you can select the "Cancel Subscription" option from this screen.

  7. For other streaming services, like Disney+, the most efficient way to cancel your membership is by turning off "Auto-renewal." To do this select "App subscription settings," then select the "actions" button, now there should be an option labeled "Turn off auto-renewal."

  8. Selecting "Cancel Subscription" or "Turn off auto-renewal" will stop Amazon from charging the card on file for these services.

This article originally appeared on Arizona Republic: How to cancel Amazon Prime membership and subscriptions