How to port your number to Visible

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Visible, like all mobile carriers, is very happy to bring in customers from other carriers. As such, Visible makes it relatively quick and easy to keep your phone number when you switch. Porting your phone number to a new carrier is an easy process and can take as little as a few minutes. Visible will give you the option to bring your number over during the setup process. Some deals on new phones, like Visible Payback, even require that you bring your number to take part.

How to transfer your phone number to Visible

Most people changing carriers want to keep their phone numbers, and carriers have made it simple to do so. Even if you're moving to an area with a different area code, you can hang onto your number, though you'll need access to your old account. If you're moving off of your family plan, you may need to get some confirmation information from the account owner, such as the account PIN.

It's also vital that you don't cancel your old service before you activate your new account. Once a number has been released by the carrier, it can be nearly impossible to get it back, and someone else will likely end up with it.

1. Get your current account information. You'll need your account number, account PIN, and billing zip code. You may need to call your current carrier for this information.

2. Your number needs to be active. Don't cancel your current service until you finish setting up Visible.

3. If your phone supports eSIM, you can get started right away using the Visible app. If you need a SIM, one can be mailed to you after you sign up and provide your shipping information. You can sign up for service on Visible's site.

The Visible app loaded on a Galaxy S20+ with a gray background
The Visible app loaded on a Galaxy S20+ with a gray background

4. Once you've got your SIM, follow the steps in the app to set up your account.

5. After you confirm your phone will work on the service, Visible will ask if you want to transfer your number.

6. Follow the instructions to complete the transfer. You'll need the information you gathered earlier, such as your old account PIN.

7. Try to have a little patience. The process can take anywhere from a few minutes to hours to complete, depending on the provider you're coming from. You'll still be able to contact your friends and family using messaging apps besides SMS.

Once your number's finished transferring, you're good to go on your new service. If anything unexpected happens and you need some more help, contact Visible by sending a text to 99370, tweeting @VisibleCare, or selecting Help in the Visible app.

For the smoothest possible transition to Visible, you'll want to make sure you have a phone that's compatible with Verizon's network. Most of the best Android phones will work with Visible, but 5G phones with support for C-band and mmWave will provide the best speeds on Visible. With the right phone in hand, our Visible review showed just how quick and easy it is to get started with Visible.

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Visible logo

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