Jacksonville Transportation Authority announces app, policy changes

Chase Berger

May 1, 2024 at 11:28 AM·1 min read

The Jacksonville Transportation Authority is making app and policy changes that could impact you.

Starting May 1, people who buy a bus fare through the MyJTA mobile app will automatically get a refund after they meet the fare equivalent of a daily, three-day, weekly, or monthly pass, JTA announced in a news release Wednesday.

The app will automatically calculate the best possible fare for you.

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If you activate multiple single-day passes and your spending amount is more than the price of a multi-day pass, the cost difference will automatically be refunded to your original form of payment.

JTA said this fare-capping policy means you will pay no more than $65 in fares over 31 days.

“These changes will put money back into the pockets of our patrons, making it more affordable than ever to use our fixed-route services, " JTA CEO Nat Ford said in the news release.

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JTA is making another change that specifically impacts riders 65 and older.

Riders 65 years and older can now use their Florida-issued driver’s license or Florida State identification in addition to their JTA Senior STAR Card to board JTA fixed-route buses for free.

JTA said identification cards from other states will not be accepted, and there are currently no changes to the STAR Card policy.

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Jacksonville Transportation Authority announces app, policy changes

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