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Comcast Rage: Customer Pulls Gun During Technician Visit

Daniel Bean

Comcast Rage: Customer Pulls Gun During Technician Visit

You don’t have to go far to find evidence that dealing with cable or Internet service providers can be a nightmare: Just this month we posted these six jaw-dropping cable provider horror stories from Yahoo Tech readers.

Still, even within that context, what one New Mexico woman reportedly did this week to express her frustration with her cable service technician went over the line.

The woman needed service from Comcast, and so she called up for a visit from a tech. When the Comcast tech informed her that her account would incur an extra service charge for his visit, reports Ars Technica, she called Comcast to verify the costs, which it did.

When the customer became upset and refused to agree to pay these fees, the Comcast tech began loading his equipment back into his vehicle, during which time the customer allegedly took a bag of the technician’s tools, brought them into her home, and locked the door. The Comcast agent claims that, when he knocked on the door to ask for the bag of tools — valued at $400 — the customer opened the door, pointed a handgun at his torso, and told him to get off her property.

The Comcast technician complied.

Police were informed of the incident, searched the woman’s home, and found the bag of tools and a black Glock. The Comcast customer admitted to pulling a gun, though she said it was pointed “in the air.” She was arrested but released on bail and, as of Wednesday, was still awaiting a court appearance, according to Ars Technica.

Neither the amount of fees requested by Comcast, nor the type of work scheduled to be done, were listed in the criminal complaint.

We’re not sure if the New Mexico customer will be making a Comcast cancellation call of her own after this is all settled, but we can sure hope that the audio of that gets posted online, as well.

And, folks, we know that dealing with your cable company can be frustrating. But maybe just send out an angry tweet or punch a pillow to let some steam off. It’s probably not worth going to jail over unfair charges from your cable provider. 

Have questions, comments, or just want to tell me something funny? Email me at danbean@yahoo-inc.com.