Apple won't replace faulty MacBook Pro keyboards with the improved ones
If you own a 2016 or 2017 MacBook Pro and its faulty keyboard is in need of a repair or replacement, we have some bad news: Apple won't be "fixing" your machine by upgrading it to the new and improved keyboard on the new 2018 MacBook Pros.
The new third-generation "butterfly switch" keyboard is exclusive to the new MacBook Pros, according to MacRumors.
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Apple reportedly told the publication Apple Stores and Apple Authorized Service Providers will not be able to replace second-generation MacBook Pro keyboards with those from the latest models.
That means if you've got a MacBook Pro with a keyboard that could become unusable from specks of dust getting lodged underneath the keys, the only replacement you're getting is the same exact thing. Which means the problem could return again later.
There are a couple reasons why Apple might not want to or be able to replace busted keyboards with the improved third-gen models.
The most obvious reason is the third-gen keyboards have a different internal design and can't simply be transplanted onto the old ones. While they may appear identical from the outside, the new keyboards are unlikely to fit properly in the old MacBook Pros.
As MacRumors points out: "The keyboard is actually one part of a larger component called the 'top case,' which also has a glued-in battery, and the internal design could be tweaked in 2018 mode."
The other reason is equally as obvious: Replacing the keyboards would be admitting there was a defect in the first place. Even with multiple lawsuits filed against Apple alleging the keyboards were designed with knowing flaws, the company has downplayed the issues, saying it only affects a small percentage of machines.
It sucks that Apple's not going to take care of old MacBook Pro customers by upgrading their keyboards with the new ones that come a thin silicone layer to keep debris out, but expecting them to was always going to be a long shot.
If you've got MacBook Pro with a faulty keyboard, the best you can really do is pray the repaired keyboard is more reliable, or buy the new MacBook Pro. And if you do decide to buy a new one, just know this: Major repairs may not be possible until August or September, depending on the severity of the damage and what parts need to be replaced.
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