Urban Outfitters offers a shopping experience like no other. One moment you're knee-deep in a glorious assortment of mom jeans that rival your local thrift store, and just steps away, a stunning array of candles and beauty products await your perusal. Call it what you want, but this hipster haven of a store is definitely one of our go-to options for trendy clothes with a guaranteed cool-girl edge (even if it does drain our piggy banks). But there's a lot more to the popular store than meets the eye, so we reached out to an Urban Outfitters employee to get the inside scoop on the shopping deals and hacks you may not know about. Read on for the 12 tips that'll change your shopping experience.
1. You can get a 10-15 percent discount for clothing imperfections - even deodorant marks!
Yes, you read that correctly. If you fall in love with the perfect sundress in the fitting room only to find there's a tiny hole or stain on it, you can ask for a discount on the item. And those pesky white deodorant marks fall under the list of imperfections. "Deodorant marks are up to the manager's discretion, but with all URBN companies, the most important thing is to make the customer happy, so if they give us a hard time on it, we will just try to please them," the Urban employee explained.
If you stumble upon something in the home decor section, the same discount holds true. "The same discount does apply to home items, and sales associates will generally look for scratches, dents, or any other imperfection," the UO employee said.
2. Basics sell out the fastest, so stock up while you can!
Much to our surprise, those tried-and-true white t-shirts fly off the racks way faster than the store's of-the-moment items we assumed everyone would be pining to snatch up, like iridescent jackets and backpacks. "I would say that our basics sell out quicker than our on-trend items," the employee said. "For example, our basic Out From Under gray and black sweatpants sell out quicker than our supertrendy dresses."
3. The beauty products are worth a browse - and you can land some pretty sweet deals!
If you need a break from your usual drugstore finds, Urban offers a pretty sweet collection of beauty products that customers can't get enough of. The employee noted that Mario Badescu, NYX, Lime Crime, and Milk products are typically the most popular. But the best deal of them all? The face masks, which are always four for $10. What a steal!
4. You can hack your way to free shipping.
If you fall in love with an item while online shopping but don't feel like spending extra for shipping costs, there's an easy hack to help you avoid that additional charge. "You can get free shipping on any order if you call the store directly and have them order it for you instead of placing it yourself online," the employee said. Just be sure to have the product's SKU number and your debit or credit card handy!
5. There's really only one way to avoid the hectic fitting room madness.
"The biggest tip I have for the fitting room is to make sure you only have to do one trip. So, make sure you spend time on the floor getting everything you want so you don't have to do more than one trip to the fitting room."
6. Items on the store floor are moved around frequently - like, super frequently.
We've all been there: Against your better judgment, you walk into a store the day before payday only to find seven items you absolutely need in your wardrobe but don't have the money for. So you place them back on the racks and vow to come back the very next day to grab them. But it turns out you may not be able to find those same items the following day as quickly as you'd hoped. "Things on the floor are moved around every day and are merchandised by the store merchandiser and display artist. They are usually moved around based on how in trend items are and how things are selling."
7. There's a rewards program that scores you exclusive discount codes galore.
You're not truly an Urban Outfitters addict until you've joined the UO Rewards program. You can use the UO app to track your spending both in stores and online (and on the app itself!), which in turn racks up "points" that translate into discounts. "Eventually, when you get enough points, you will get offer codes like '10 percent off your order' or something like that," the employee said. Plus, using the app grants you early access to sales and collections and also gifts you a birthday present (and half-birthday present, too!).
8. You can actually buy the in-store displays!
There's no denying that UO's store decor is on point, and customers can actually purchase them - if they're willing to wait a bit. "If customers want to buy our displays around the store, they will be put on a list and called when our old displays come down and new displays are being put up. These customers will be charged a fee for displays, and the fee definitely varies per display."
9. There's no way around the return-policy situation.
Urban Outfitters has a pretty stringent 30-day return policy, and there's unfortunately no way to hack it. "They are pretty strict at UO with returns and always check to see if it is returned after 30 days. If an item is returned after the 30-day mark, they can't get the money back in cash or to their card, but will be issued a merchandise card instead." So if you're really not feeling that romper you accidentally splurged on, it's best to return it ASAP.
10. If you're eyeing an item but low on cash, wait until the nearest holiday to buy it.
Like any other store, Urban has major sales around the usual holidays, like Easter, Labor Day, and Memorial Day, not to mention Christmas and Black Friday. Chances are that cool product you've had your eye on will be discounted - if you can wait until the next holiday, that is.
11. It's probably futile to ask a salesperson to look in "the back" for another size.
Sales associates are commonly asked by customers to find specific sizes in the ubiquitous "back" of the store (wherever that is), but at UO, there's not much kept in backstock. "At Urban, a lot of the items are usually out on the floor. However, there may be a couple sizes of each item in backstock, but not a ton."
12. Things run pretty true to size, for the most part.
Whereas some stores like H&M are known to run notably small, Urban's sizing is pretty spot-on, making online shopping way less stressful. "I would say that UO runs very true to size; however, some stuff like our BDG jeans runs small on some body types."