By Jamie Cuccinelli. Photos: Getty.
Forget the wedding dress never making it to baggage claim (never check the dress, people!). This is officially the worst thing that can happen en route to your destination wedding. After violently removing a passenger from his flight last weekend, United Airlines is in hot water yet again—this time, with an engaged couple en route to their destination wedding. Allegedly, the pair was flying from Houston to Costa Rica for their destination I do's when United Airlines removed them from their flight. Destination brides-to-be around the world just gasped in solidarity....
Michael Hohl and his fiancée, Amber, were boarding the plane that would whisk them away to their dreamy Costa Rica nuptials when they saw that a passenger had spread out across an entire row, napping across their seats, Hohl told KHOU-TV, according to People magazine. Instead of disturbing the passenger, Hohl and his bride-to-be opted to sit in a pair of empty seats in the aircraft's Economy Plus section. Unfortunately, that's where the trouble began.
"We thought, not a big deal, it's not like we are trying to jump up into a first-class seat," said Hohl. "We were simply in an economy row a few rows above our economy seat."
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When a flight attendant approached the couple, asking them to return to their ticketed seats, Hohl explained the situation, asking if they could remain where they were. No deal. The pair was told to head back to their original seats and, according to Hohl, they complied immediately. But then a U.S. marshal appeared, asking them to deboard the plane. Uh-oh...
Hohl and his fiancée left the aircraft without issue, but they still don't think United Airlines was justified in asking them to leave in the first place. "They said that we were being disorderly and a hazard to the rest of the flight, to the safety of the other customers," said Hohl. "I think customer service and the airlines have gone real downhill. The way United Airlines handled this was really absurd."
However, in a statement made to People, United Airlines claimed that the couple did not follow the cabin crew's instructions. "We're disappointed anytime a customer has an experience that doesn't measure up to their expectations," the company wrote of the alleged incident. "These passengers repeatedly attempted to sit in upgraded seating, which they did not purchase, and they would not follow crew instructions to return to their assigned seats. They were asked to leave the plane by our staff and complied. We offered them a discounted hotel rate for last evening and rebooked them on a flight this morning."
Although the couple was rebooked on a flight the following morning, Hohl claims that United made "inconsistent promises about hotels and transportation to hotels." Hmm...
Thankfully, the couple is still set to become Mr. and Mrs. and will make it to their destination I do's. And after they've survived air travel together, marriage has gotta be a piece of cake, right?
This story originally appeared on Brides.
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