For his kids' school break, Brett Doyle and his wife began making plans early. They decided on a family trip to Costa Rica and booked their flights for the vacation in August. However, when the day of the trip finally arrived, the family from Canada found out that, not only was their flight overbooked, but that their 10-year-old son was randomly bumped from the flight and wouldn't be allowed to board with the rest of them.
The ordeal first began when Brett went to check himself, his wife, and his kids into their Air Canada flight online before their departure. Seats were assigned to all of his family members except for Cole. Confused, Brett called the airline, but was disconnected. After multiple calls and a 70-minute wait to speak to someone, he wrote on Facebook that the agent was unable to provide any additional information than what was available online. According to Brett, she was only able to suggest that the family arrive at the airport early so that the issue could hopefully be sorted out.
"Not happy with that answer and quite concerned whether my son would have a seat to join us for March break, my wife drove to the airport where an agent, who was very apologetic, was able to give us more answers," Brett wrote on Facebook. "He told us that the flight was oversold by three seats and it was unlikely that we would get my son on the flight."
According to the Herald News, other passengers offered to give up their seats for the child, but apparently this would still not guarantee that Cole could fly with his parents. Additionally, they were told that any available seat could go to a frequent flyer before the boy. Since all other flights were sold out due to the school holiday, the airline suggested the family drive to an another town in order to leave for their flight together.
When the family arrived at the new airport, after making it through security they were told that their flight was canceled. They were told to drive to yet another airport, this time over two hours away. "I am now driving to Moncton at my expense, and will stay the night in Montreal at my expense, so that I can catch a flight that I purchased and paid for in August," Brett wrote. "Tell me what other business could get away with this service and how they can sell me a ticket and not reserve the seat that I paid for."