As anyone who has planned a wedding can attest, managing all the potential vendors for an event can turn into a full-time job. Often, calls and emails go unanswered by brides and grooms juggling this huge task with their everyday lives. Long Island, N.Y., bride-to-be Amanda De Pascale didn’t immediately return the calls from a dessert truck company that had given her a quote for her wedding. The scathing note the company eventually sent her was so shocking, it’s since gone viral.
“We have zero idea what type of warped sick games you are playing with us, but now it is time for us to have a say,” reads the email De Pascale received last week from Grant Di Mille, president and co-founder of Sweetery NYC. “You are a despicable bottom feeding wretched disgrace of a person, who is as disgusting as they come.
“We work very hard to do right by client [sic] both existing and perspective [sic] and although rarely do we come across a pile of dog s*** like you, it is cowards like you that are not worth the gas that we pass. If you were not interested in our services that [sic] open your mousy measly trap and say so, but no not you, you would prefer to hang up on us countless time [sic] pretending that you cannot hear us to which we would normally say get a new phone but it is clear that you should get a life.”
The email goes on to insult De Pascale for not responding to multiple calls and emails. De Pascale told News 12 Long Island that when the quote for her wedding came in too high for her budget, she knew she should have called the company back, but she didn’t. So Sweetery was maybe a little overly persistent. “I kept getting call after call after call after call,” she said. “Stop for a couple of minutes and then call after call after call after call.”
After calling her trash and more, the email ends by saying, “We could not even imagine the person that would marry you, pity the poor lonely soul whose life is doomed before it starts with you, we hope that he or she runs and saves them self from the mud hole that you are.”
De Pascale and her fiancé, Joseph Rea, decided to post the email on Facebook, tagging Sweetery in order to warn off other potential clients.
“I was in shock at first,” Rea told News 12. “It’s tough to put into words, when someone speaks to your fiancée in the manner in which they’d spoken to her.”
They received no response from Sweetery until that post got media attention, a week after the initial email was sent.
“Yes, it came from a company computer, but it was not sent by myself or any member of management,” Sweetery president Grant DiMille told FoxNews.com. “It’s a terrible offense, yes, but everyone makes mistakes.”
At first, he said the employee would not be fired, saying, “I think clients bear some responsibility to be good clients. From my understanding, that did not happen in this situation and it’s unfortunate that it escalated to this level.”
But on Tuesday evening, Fox reported that the unnamed employee had been terminated. DiMille also sent De Pascale an apology via email that day and posted one on Facebook that has since been deleted.
In the apology email, DiMille asks if he could speak to De Pascale in person in order to explain what happened and how it was dealt with. “A terrible mistake has been made, no question, and you are the victim of that mistake, but now what is going on is only making matters worse, much worse,” he wrote, asking for compassion and consideration for the other employees “who are not only fearful of losing their jobs but for their safety too.”
News 12 reported that since this story broke, another bride contacted the station to say that she had been treated in similar fashion by the company earlier this year. Before this negative publicity, the dessert truck had had mostly positive reviews on Yelp.
Speaking to News 12, Rea cast doubt on DiMille’s contrition and that the employee who had purportedly been fired had ever existed. “There was no apology until [a reporter] contacted him, saying, ‘We heard about your story,’ ” Rea said. “If it was something he actually meant, it would have come right away. … My assumption is that he’s not being truthful about who sent the email.”
Sweetery NYC has not responded to Yahoo’s request for further comment.