Worldwide BFSI Contact Center Analytics Industry to 2026 - Key Drivers, Challenges and Trends -

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DUBLIN, January 18, 2022--(BUSINESS WIRE)--The "Global BFSI Contact Center Analytics Market 2022-2026" report has been added to's offering.

The publisher has been monitoring the BFSI contact center analytics market and it is poised to grow by $326.61 million during 2022-2026, progressing at a CAGR of 15.26% during the forecast period.

The report on the BFSI contact center analytics market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the need to improve CRM for effective revenue generation and the increasing adoption of digital banking solutions.

The BFSI contact center analytics market analysis includes the deployment segment and geographic landscape. This study identifies the rise in the complexity of handling transactional interactions as one of the prime reasons driving the BFSI contact center analytics market growth during the next few years.

Companies Mentioned

  • 8x8 Inc.

  • Cisco Systems Inc.

  • Enghouse Systems Ltd.

  • Genesys Telecommunications Laboratories Inc.

  • Genpact Ltd.

  • Mitel Networks Corp.

  • NICE Ltd.

  • Oracle Corp.

  • SAP SE

  • Verint Systems Inc.

The report on BFSI contact center analytics market covers the following areas:

  • BFSI contact center analytics market sizing

  • BFSI contact center analytics market forecast

  • BFSI contact center analytics market industry analysis

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Key Topics Covered:

1. Executive Summary

  • Market overview

2. Market Landscape

  • Market ecosystem

  • Value chain analysis

3. Market Sizing

  • Market definition

  • Market segment analysis

  • Market size 2021

  • Market outlook: Forecast for 2021 - 2026

4. Five Forces Analysis

  • Bargaining power of buyers

  • Bargaining power of suppliers

  • Threat of new entrants

  • Threat of substitutes

  • Threat of rivalry

  • Market condition

5. Market Segmentation by Deployment

  • Market segments

  • Comparison by Deployment

  • Cloud-based - Market size and forecast 2021-2026

  • On-premises - Market size and forecast 2021-2026

  • Market opportunity by Deployment

6. Customer landscape

7. Geographic Landscape

  • Geographic segmentation

  • Geographic comparison

  • North America - Market size and forecast 2021-2026

  • Europe - Market size and forecast 2021-2026

  • APAC - Market size and forecast 2021-2026

  • South America - Market size and forecast 2021-2026

  • MEA - Market size and forecast 2021-2026

  • Key leading countries

  • Market opportunity By Geographical Landscape

  • Market drivers

  • Market challenges

  • Market trends

8. Vendor Landscape

  • Landscape disruption

9. Vendor Analysis

  • Vendors covered

  • Market positioning of vendors

10. Appendix

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