WILMINGTON, DE / ACCESSWIRE / October 6, 2022 / Transparency Market Research Inc. - Service providers in the global technical support outsourcing market offer outsourcing services that prove to be beneficial for independent software vendors as well as original equipment manufacturers. Increasing adoption of digital technologies across a wide range of end-use industries, growing penetration of social media, online platforms, internet services, and smart computing devices are also boosting growth of the global technical support outsourcing market. As per a recent professional intelligence report, the global technical support outsourcing market is predicted to rise at a CAGR of 6.7% over the forecast period of 2021 to 2031.

Adoption of the services offered by players in the global technical support outsourcing market can help professionals in focusing in their core business, rather than waste precious man hours in troubleshooting technical support concerns and bugs. Additionally, using these support services can also help organizations in saving time, improve their efficiency, and maintain a satisfied customer base. Increasing demand for fast and next-gen IT solutions from various end users and the rising significance of cost-effective processes are expected to bolster growth within the global technical support outsourcing market in coming years.

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Technical Support Outsourcing Market - Key Findings of the Report

• Growing Demand from Healthcare Industry: Increasing demand for digital payment systems and electronic billing, as well as rising need to efficiently maintain extensive electronic health records is anticipated to boost growth within the global technical support outsourcing market in coming years. Furthermore, in the healthcare industry, rising adoption of cloud-based computing services is also most likely to influence growth of the global technical support outsourcing market. Additionally, rising use of technical support outsourcing services in pharmaceutical supply chains to diminish instances of data collection errors that occur during manual entry, is also anticipated to favor market expansion in coming years.

• Growth of Small and Medium Sized Enterprises: The rising expansion of the small and medium sized enterprises across the world is anticipated to offer various lucrative opportunities for the players in the global technical support outsourcing market. Rising demand from SMEs can be ascribed to increasing need to free up qualified human resources, availability of skilled and cost-effective personnel to undertake technical support operations, and lack of technological awareness amongst in-house personnel.

Technical Support Outsourcing Market - Growth Drivers

• Rising adoption of technologically advanced IT infrastructure is fueling growth within the global technical support outsourcing market

• Increasing demand for outsourced IT solutions is most likely to favor market expansion

• Increasing demand for secure and reliable IT support solutions to outsource web hosting and technical services boosts demand in the global technical support outsourcing market

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Technical Support Outsourcing Market - Key Players

Some of the most prominent companies in the global technical support outsourcing market include Aegis Limited, Computer Generated Solutions, Inc., Flatworld Solutions Pvt. Ltd., HCL Technologies, Infosys Limited, Qcom Outsourcing Ltd., Suma Soft, Tata Consultancy Services Limited, Accenture PLC, Collabera Inc., Essential Outsourcing, Genpact, IBM Corporation, Invensis Technologies Pvt. Ltd., StarTek Inc., Support.Com, Inc., and Wipro Limited.

Leading technical support outsourcing service providers are focused on the development of compact and low-cost support services to attract a larger base of customers. Furthermore, several players in the global technical support outsourcing market are also engaged in adopting different growth strategies, including mergers and acquisitions to enhance their reach as well as product offerings. Players are also anticipated to garner incredible growth and expansion opportunities in the global technical support outsourcing market by increasing their investments in research and development to adopt new technologies, such as quantum computing.

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Technical Support Outsourcing Market: Segmentation

Technical Support Outsourcing Market, by Service

• Customer Acquisition

  • Delivery & Installation

  • Warranty

  • Post Sales Service

• Call Centre Services

• Others (Email Support and Live Chat Support)

Technical Support Outsourcing Market, by Industry

• Manufacturing & Automotive

• Education

• Energy & Utilities

• BFSI

• Retail & E-commerce

• IT & Telecommunication

• Media & Entertainment

• Logistics & Supply Chain

• Healthcare & Pharmaceuticals

• Others (Construction, Hospitality)

Technical Support Outsourcing Market, by Region

• North America

• Europe

• Asia Pacific

• Middle East & Africa

• South America

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