SAN DIEGO, April 14, 2021 /PRNewswire/ -- Raken, the top-rated mobile field management solution for the construction industry, was presented with a Silver Stevie® Award in the category Customer Service Department of the Year – Computer Software in the 15th annual Stevie Awards for Sales & Customer Service.
Field-first construction platform wins award for a customer support response time 7 hours faster than the industry
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Winners will be recognized during a virtual awards ceremony on April 14.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year's competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.
"In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business," said Stevie Awards president Maggie Gallagher. "The judges have recognized and rewarded this, and we join them in applauding this year's winners for their continued success. We look forward to recognizing them on April 14."
During the 2019-2020 period, the Raken support team addressed more than 15,000 individual requests with a median response time of three minutes. The industry average for support response time is well above eight hours. Each of Raken's individual requests was solved within one hour and 30 minutes, compared to the industry average of 24 hours.
"We're proud to be recognized as a team that goes above and beyond in offering personalized training and support for every customer. Having the easiest to use field app means we can onboard and support entire crews without requiring extra time for implementation—something many in our industry are unable to offer," said Ty Kalklosch, Raken CEO.
In the software industry, the average customer satisfaction score (CSAT) is 79%. 2020 marks Raken's fifth year of having a score over 91%.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
Raken provides mobile-first technology to streamline field workflows for the construction industry. Raken's digital toolbox connects the field to the office with daily reports, time cards, Toolbox Talks, photo management, and more. JRC Mechanical, Level 10 Construction, John W. Danforth, are three of more than 4,000 top general and specialty contractors that use Raken for their field reporting needs. Raken serves clients in 92 countries and has been utilized on over 350,000 projects. To learn more, visit www.rakenapp.com.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 15th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., and ValueSelling Associates, Inc.
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