NY AG announces robocall task force

Aug. 2—Tired of those annoying robocalls?

Well, apparently, New York State Attorney General Letitia James and 50 attorneys general from across the country are tired of them, too.

James announced Tuesday that her office is joining with a nationwide coalition of attorneys general to form an Anti-Robocall Litigation Taskforce.

The task force will be responsible for investigating and taking legal action against telecommunications companies responsible for enabling a majority of foreign robocalls into the United States. James said the task force will work to cut down on illegal robocalls made to consumers nationwide.

"Robocalls are more than just a nuisance, they are used to scam seniors and defraud consumers," James said. "Across the country, phones are ringing off the hook with robocalls that sound legitimate but are actually a fraud. New Yorkers should not have to worry about being scammed whenever they answer their phone. I am proud to join this coalition to dial up our efforts to block these unwanted calls and protect consumers nationwide."

According to the National Consumer Law Center and Electronic Privacy Information Center, over 33 million scam robocalls target Americans every day. James said the scam calls include Social Security Administration fraud against seniors, Amazon scams against consumers, and many other scams often targeting vulnerable groups. Her office said the calls typically involve scammers falsely impersonating government agencies or well-known companies to deceive recipients. An estimated $29.8 billion dollars was stolen through scam calls in 2021. Most of this scam robocall traffic originates overseas.

James said the task force is focused on shutting down the providers that profit from this illegal scam traffic and refuse to take steps to otherwise mitigate these scam calls.

The task force has issued 20 civil investigative demands to 20 gateway providers and other entities that are allegedly responsible for a majority of foreign robocall traffic. James said gateway providers that bring foreign traffic into the U.S. telephone network have a responsibility to ensure the traffic is legal, but these providers are not taking sufficient action to stop robocall traffic. In many cases, they appear to be intentionally turning a blind eye in return for steady revenue, according to James. The task force will focus on the bad actors throughout the telecommunications industry to reduce the flow of illegal robocalls to New Yorkers.

To report a scam, file an online complaint with the Office of the Attorney General's (OAG) Bureau of Consumer Frauds.

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