FAIRFAX, VA / ACCESSWIRE / July 8, 2021 / Insurance isn't a glamorous industry. In fact, quite the opposite. The entire insurance schtick is always stereotyped as an unimaginative field full of dull, uninspired professionals. These bland salesmen in suits and ties crunch numbers, offer dull packages, and do their best to avoid reimbursing claims unless they have to.

Not so with Hamilton Insurance Agency. The Fairfax-based insurance provider has made it its mission to revolutionize the insurance agency by adhering to two basic principles.

The first is to always cater to the needs of the customer. This is the concept that lies at the heart of the agency's sustained success. Even President & CEO Alan J. Zuccari has gone on record stating that "Hamilton's approach has always been customer focused. When you enlist us, you get more than a broker - you get a partner."

It can be argued that an intense client focus is common amongst insurance agencies. However, there is a reason Hamilton is one of the few agencies that is truly walking the walk. The firm's effectiveness in serving its customers comes from its other primary focus: finding innovative applications of technology within the insurance industry.

This dual focus on customers and technology has enabled Hamilton Insurance Agency to create a suite of tech-driven app and software options. Each of these creatively answers a different customer need within the insurance space.

The BeneBee App Is Addressing Accessibility

Some of the most common issues with insurance are a lack of accessibility and a struggle to disseminate information to the parties that need it. No matter how comprehensive an insurance package might be, employers and employees alike fail to take advantage of them on many occasions. Often this doesn't come from a lack of coverage so much as an inability to understand what coverage a person has.

Enter the BeneBee app. Hamilton Insurance Agency's customer-friendly app is a mobile-friendly tool for a remote-heavy world. The app is available for all and sundry, no matter where a person may be working from at any given moment. It streamlines accessibility and keeps much-needed information at the fingertips of employers and employees alike. Among other things, the BeneBee app can:

• Provide an enrollment tutorial with personalized how-to videos to help onboard employees.

• Create brand-tailored guidebooks and digital insurance cards.

• Help search for prescription pricing.

• Offer around-the-clock telemedicine and on-demand support for administrative activities.

The BeneBee app isn't a marketing gimmick or a flashy product with no substance. When you break it down, it doesn't even offer new information. Instead, it packages existing data into a user-friendly format. This ensures that employers have an easy time setting up their team's health benefits.

It also streamlines the employee experience. For instance, their health insurance cards don't change when they get a new provider. There are also no deductibles or copays with telemedicine appointments, either. Even prescription searches are backed by a vast prescription database.

The BeneBee app is a thoroughly assembled piece of technology. It doesn't scream flash and dazzle. Instead, it appeals to Hamilton Insurance Agency's core focus of meeting its customers' needs.

BeneLink Connect is Improving Efficiency

Another classic conundrum of the insurance world is the fact that it's time consuming. The endless bureaucratic red tape required to maintain a company's insurance can be mind-numbing. Hamilton Insurance Agency is well aware of the burden that this puts on their clients.

Rather than merely offering their condolences, the firm looked to technology to provide an answer. The solution they came up with was BeneLink Connect. The piece of software automates and simplifies countless aspects of insurance administration, including:

• Tracking transactions and generating reports;

• Helping with ACA compliance;

• Processing benefit elections in real time;

• Hands-on accessibility to make changes based on shifts in employee status.

All of these benefits come in an easy-to-access online portal. This consolidates everything into a single place where employees, employers, and brokers can all utilize the information without an issue.

Much like the BeneBee app, BeneLink Connect is a program built with customers in mind.

ServarusRm Is Caring For Specific Customers

Even when Hamilton Insurance Agency has found itself working with a niche crowd, they've shown a willingness to go above and beyond for the client. Nowhere is this better exemplified than in its proprietary ServarusRM software.

The tool assists the agency as it serves its senior living and long-term care facility customers. When a new client is onboarded, Hamilton sends team members to conduct a risk evaluation. They survey the new client, looking for the potential for falls, injuries, and other concerns.

Once they've collected their data, the agency inputs it to the ServarusRM program. The software analyzes potential risks and helps to create a comprehensive risk management plan. This improves the quality of their clients' care by proactively managing potential issues and, by extension, reducing insurance costs.

From streamlining accessibility to enhancing efficiency, Hamilton Insurance Agency is not afraid to innovate when it comes to caring for its customers. Some of the company's tech tools help all of its clients manage their insurance needs. Others focus on specific groups that need certain attention or have individual requirements.

Throughout these creative efforts, Hamilton Insurance Agency has set a new gold standard for 21st-century insurance. It's managing to carry on the tradition of quality insurance offerings while integrating them with cutting-edge technology designed to enhance the customer experience at every step.

CONTACT:
General Inquiries
703-359-8100
info@hamiltoninsurance.com

SOURCE: Hamilton Insurance Agency

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