Greensburg moves city permitting process online
Oct. 2—Greensburg is switching to an online platform for permitting, code enforcement, inspection, licensing and planning functions, using a cloud-based program provided by OpenGov.
The move is meant to streamline operations for city staff and reduce the response time for interactions with residents, property owners, contractors and members of the business community.
The city is establishing an OpenGov Online Service Center where people can log on to complete transactions such as applying for an occupancy permit or submitting a property maintenance complaint. Payment of permit fees also can be completed online.
"The goal is to become more efficient and more user-friendly," said Jeff Raykes, the city's planning director.
He noted improved communications with the city was one of the top needs expressed by citizens during public input for the Shape Greensburg comprehensive plan that council is expected to consider for approval by the year's end.
"It's kind of a big deal," said Susan Morgans, a communications consultant for the city. "It makes interactions with government faster."
Once users create accounts on the OpenGov platform, they'll be able to access needed city forms online and their application for a permit or license will be directed to the appropriate staff. A user will be able to log on to the system to track each step in the application and approval process and will be notified when an inspection has been scheduled or a permit granted.
When an inspection is complete, the system will display information on any issues the property owner needs to address.
Users also may submit questions and comments to city staff through the online platform.
Once the platform is up and running, city staff expect they will need to spend less time to process planning-related services. There also should be a reduction in paper correspondence through the postal system.
"When an address is entered, the information automatically populates for that residence," city administrative assistant Jessica Mosko said. That includes the zoning district that pertains to the property.
Greensburg is paying OpenGov $89,850 for startup and training costs and annual fees through 2024.
The OpenGov platform is compatible with mobile devices. It is being used by more than 1,000 communities across the country — including Hempfield and Cranberry locally.
The online platform includes a tutorial to help users in creating an account and navigating the system.
Raykes expects by Nov. 1 users will be able to access the new platform through the city website, greensburgpa.org.
In the meantime, they can visit greensburgpa.viewpointcloud.com to explore the system.
Though there will be less need for residents to visit city hall for planning-related transactions, Raykes said his department will remain ready to help those who want to conduct business in person.
"City services will continue to be available in person, but we are confident most people will embrace online convenience," said council member Gregory Mertz, who works closely with the city's planning and development staff.
Those who have questions about the OpenGov platform may call the planning office at 724-838-4335.
Jeff Himler is a Tribune-Review staff writer. You can contact Jeff by email at jhimler@triblive.com or via Twitter .
