City's utilities payment system offline Thursday

Staff reports
·1 min read

The Wichita Falls Utility Collections Department payment system is offline as of Thursday late afternoon related to a security software update.

The department was partially functional for part of the day before an announcement that all payment services were unavailable.

The system was expected to be closed just Monday and Tuesday for the update, but issues led to closure and partial closure Wednesday and Thursday as well.

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The upgrade was originally scheduled to be completed Tuesday but the city announced Wednesday that they were still working on it.

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Some Utility Collections payment options were available as of early morning Thursday before a shutdown later in the day.

The city said in a press release that late fees will not be enforced and they will not cut off water for the remainder of the week.

The system was expected to be back up Friday morning.

This article originally appeared on Wichita Falls Times Record News: City's utilities payment system offline