AWG Home Warranty Division Review

Home Service Research Team
·7 min read

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AWG Home Warranty Division, now known as Aegis Home Warranty Group, is a home warranty company that covers the cost of repairs and replacements for many home appliances and systems. Founded in 2016, Aegis Home Warranty Group claims to provide a repair or replacement value of up to $10,000. In this article, our reviews team examines AWG's coverage plans, cost, claims process, and more for our readers considering this company.

Ultimately, our recommendation is to get quotes from multiple home warranty companies in order to compare your coverage options side by side. We rate American Home Shield "Best Overall", and you can get a quote from this company by calling 844-529-9298 or visiting the website.

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Best Basic Plan

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Best Discounts

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Best Coverage Upgrade

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Best Plan Variety

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Best Membership Perks

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In this article:

  • AWG Home Warranty Division Plans

  • AWG Home Warranty Division Cost

  • AWG Home Warranty Division Reviews

  • How to Submit a Claim

  • Verdict & Recommendation

  • Best Home Warranty Companies

AWG Home Warranty Division Plans

AWG Home Warranty Division sells two coverage plans: a Premier Plan and an Enhanced Plan. The Premier Plan covers a variety of systems and appliances, and the Enhanced Plan covers seven additional items such as swimming pools, spas, and heat pumps. The company requires homeowners to sign a one-year to three-year contract with both of its plans.

AWG allows homeowners to transfer their coverage plans or cancel their application for a $25 fee. The table below shows what AWG's Premier Plan and Enhanced Plans cover.

AWG Home Warranty Division Plans

The Premier Plan covers the following:

  • Kitchen Refrigerator

  • Built-in Microwave

  • Garbage Disposal

  • Clothes Washer and Dryer

  • Built-in Dishwasher

  • Cooking Range, Oven, and Cooktop

  • Ceiling Fans

  • Central Heating

  • Central Air Conditioning

  • Electrical System

  • Water Heater

  • Plumbing

The Enhanced Plan covers everything in the Premier Plan, plus:

  • Garage Door Opener

  • Spa

  • Swimming Pool

  • Central Vacuum

  • Heat Pump

  • Stand Alone Freezer

  • Boiler

Exclusions

Unfortunately, AWG Home Warranty Group does not provide a sample contract to consider exclusions to its coverage plans. Common exclusions among home warranty companies include pre-existing conditions related to home systems and appliances, accidental damage, and theft.

AWG Home Warranty Division Cost

When our team requested a quote from AWG Home Warranty Division, the company responded with an estimate for $185.39 per month. This is significantly higher than the industry average of about $25 to $50 per month. AWG's service fee, the cost that comes with every service visit a customer requests, is between $65 to $75. This is relatively low—most companies charge about $75 to $125 per claim.

AWG Home Warranty Division Reviews

Aegis Home Warranty Group holds an A+ rating from the Better Business Bureau (BBB), which evaluates home warranty companies based on factors such as the number of complaints that have been submitted to the BBB and whether the company has taken actions to address any underlying issues.

AWG Home Warranty Division reviews from homeowners, on the other hand, are generally poor. Many homeowners left negative reviews on the company's BBB webpage regarding pushy sales tactics and mailings that they considered deceptive.

Here's a sampling of reviews we found:

"I received a 'final notice' [mailing from AWG] with immediate response requested. The notice includes urgent and threatening language about how my policy is about to or has expired…[The company] is using extremely predatory marketing practices." - Shelby via BBB in July 2020

"I am not an Aegis customer. However, I engaged in a lengthy call with a rather pushy agent. I called when I received an unsolicited 'pink' letter informing me that the warranty on my house, which I knew nothing about, was expiring or had expired. I found the whole experience uncomfortable. I was especially alarmed at the agent's response when I told him that I was not interested." - Edith C. via BBB in November 2018

"I do not appreciate threatening mail solicitations to my 92 yr old senile mother who takes every 'respond immediately' to heart… I enjoyed [the sales representative's] attempt at trying to make me feel guilty for 'not wanting to protect my mother'. Well Rob, I am protecting her from businesses like yours!" - Marilyn R. via BBB in April 2020

How to Submit a Claim

To submit a claim with AWG Home Warranty Division, you can contact the company's customer service line at 1-800-480-6205, 24 hours a day. AWG does not provide an option to submit an online claim form, which is a common service most home warranty companies provide. AWG states that it provides a licensed and bonded contractor ready within 48 hours for any claims that it approves. While it's not required by AWG, the company recommends keeping proof of maintenance on home appliances and systems.

Verdict & Recommendation

We do not recommend AWG Home Warranty Division to our readers. The monthly premium estimate we received from the company was very expensive for the home warranty industry, and we were also surprised by the fact that the company does not provide an online claim form or a sample contract to examine its coverage plans more closely.

Though we don't recommend AWG as a home warranty provider, there are other home warranty companies our Reviews team has found to be excellent options. Continue reading for information on these home warranty companies and information on how to get free quotes.

Best Home Warranty Company Comparison

Our Reviews team analyzed and ranked the top home warranty companies based on criteria such as reputation, breadth of coverage, and pricing. American Home Shield, Choice Home Warranty, and Select Home Warranty earned the highest scores from our analysis.

You can use the chart below to compare these providers and get free quotes. We recommend getting multiple quotes to compare each provider's offer and to negotiate with the home warranty company you plan on working with.

When seeking the right home warranty provider for you, it's always a good idea to compare costs across multiple companies. Our review team has a list of other top home warranty providers, taking into consideration cost, reviews, and total coverage. While American Home Shield was our top overall pick, Choice Home Warranty has the best basic plan, and Select Home Warranty offers the best discounts.

American Home Shield

  • Get a free quote: Call 844-529-9298 or complete this form

  • Our verdict: Best Overall

  • Number of plans: 3

  • Monthly cost: $40–$58

  • Service fee: $75–$125

  • State availability: All but Alaska

  • BBB rating: B

BUY IT

Choice Home Warranty

  • Get a free quote: Call 929-400-6165 or complete this form

  • Our verdict: Best Basic Plan

  • Number of plans: 2

  • Monthly cost: $41–$50

  • Service fee: $85

  • State availability: All but CA and WA

  • BBB rating: B-

BUY IT

Select Home Warranty

  • Get a free quote: Call 888-370-3956 or complete this form

  • Our verdict: Best Discounts

  • Number of plans: 3

  • Monthly cost: $41–$47

  • Service fee: $75

  • State availability: All but NV, NY, WA, and WI

  • BBB rating: B

BUY IT

Home Warranty Rating Methodology

The Home Service Research Team at Better Homes & Gardens strives to provide unbiased and objective reviews to readers by compiling relevant information on home warranty companies and rating the providers on a variety of factors.

Here's what our review process looks like:

  • We examine each provider's website to determine plan details, coverage, customer service offerings, and other benefits. We also speak with company representatives to get more insight on plan details.

  • We read sample contracts from each home warranty company to analyze and compare coverage details, limits, and exclusions.

  • We read at least 100 third-party customer reviews for each home warranty company to determine the real-life benefits and drawbacks of each provider.

  • We gather cost information for a variety of home warranty plans in different states by completing online quote forms and speaking with sales representatives to simulate the quote process.

  • We revisit each company's offerings on a seasonal basis, ensuring that we include the most up-to-date information in our reviews.

We also created a 100-point rating system to score companies based on objective factors, such as plan options, coverage, and customer service:

Overall, the Home Service Research Team has reviewed over 70 home warranty companies to select the top-rated providers in the industry.

Frequently Asked Questions About AWG Home Warranty Division

Which is the best home warranty company?

American Home Shield earned the highest overall rating from our review team, but our review team also recommends Choice Home Warranty for its best basic plan and Select Home Warranty for the best discounts.

Will a home warranty company replace an old HVAC system?

A home warranty plan may replace an old HVAC system if it is an item covered under your plan and it breaks down due to a reason covered by your policy.

Do I really need a home warranty?

We recommend home warranties for consumers who want to avoid expensive, unexpected repairs when major household systems and appliances break down due to normal wear and tear.