American Home Shield vs. AHW Home Warranty | 2021
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Deciding between a home warranty plan from American Home Shield and AHW Home Warranty? In this article, our review compares these two companies on their coverage plans, pricing, and customer reviews, and helps you determine which company offers the best home warranty for you and your home. Continue reading for a detailed analysis of each of these providers.
To get a free quote from American Home Shield, call 844-529-9298 or complete this form.
In this article:
American Home Shield vs. AHW Home Warranty Comparison
Pros & Cons
American Home Shield Coverage Plans
AHW Home Warranty Coverage Plans
American Home Shield vs. AHW Home Warranty Cost
Customer Reviews
Conclusion
Frequently Asked Questions
American Home Shield vs. AHW Home Warranty Comparison
American Home Shield
Get a free quote: Visit site
Our rating: Best Overall
Number of plans: 3
Premium cost: $50–$60 per month
Service fee: $75–$125
State availability: All but AK
BBB rating: B
Years in business: 49 years
AHW Home Warranty
Our rating: Best for Air Conditioner Coverage
Number of plans: 3
Premium cost: $40–$49 per month
Service fee: $75
State availability: All but CA, IA, MO, OK, and WA
BBB rating: B
Years in business: 3
Pros & Cons
To help you determine which company is best for you and your home protection needs, here's a quick overview of each company's pros and cons.
American Home Shield: Pros
Longest-running home warranty company
Offers coverage for items with unknown pre-existing conditions
Holds a Better Business Bureau (BBB) accreditation and a B rating
American Home Shield: Cons
Offers only five optional add-ons
AHW Home Warranty: Pros
Offers 19 optional add-ons
Offers one month of free coverage when customers sign up for a plan
Provides 24/7 customer service
AHW Home Warranty: Cons
Currently the target of a class-action lawsuit by the Arizona Attorney General for alleged fraudulent behavior
Doesn't have an online chat function for easy use
American Home Shield Coverage Plans
American Home Shield offers three coverage plans called ShieldSilver™, ShieldGold™, and ShieldPlatinum™. The ShieldSilver Plan covers important home systems like your air conditioning and plumbing, the ShieldGold Plan protects a combination of both systems and appliances like your dishwasher and refrigerator, and the ShieldPlatinum Plan covers everything in the other two plans, adding roof leaks, an HVAC tune-up, an extra $3,000 of coverage per appliance, unlimited AC refrigerant, and $1,000 for code violations or permits.
American Home Shield also offers five optional add-ons to consumers:
Septic pump
Pool and spa
Well pump
Guest unit up to 750 square feet
Electronics extended warranty
View the specific items covered under each American Home Shield plan below:
ShieldSilver:
Includes the following major systems:
Plumbing
Electrical
Air conditioning
Heating
Ceiling fans
Built-in exhaust, vent, and attic fans
Breakers and fuze boxes
Faucets and valves
Whirlpool tub motor and components
Water heaters
Toilets
Ductwork
Doorbells
Garage door openers
ShieldGold:
Covers everything in the ShieldSilver plan, plus:
Dishwashers
Refrigerators
Hot or cold water dispensers
Clothes washers
Clothes dryers
Ovens
Ranges/cooktops
Built-in microwave ovens
Garbage disposals
ShieldPlatinum:
Covers everything in the other two plans, plus:
Roof leak repairs
One free HVAC tune-up
Unlimited AC refrigerant limits
$1,000 coverage for code violations
$3,000 increase to appliance coverage limit
To get a free quote from American Home Shield, call 844-529-9298 or complete this form.
AHW Home Warranty Coverage Plans
AHW Home Warranty's coverage plans are very similar to those offered by American Home Shield—AHW offers a Systems plan, an Appliances plan, and a Combo plan.
The Systems and Appliances plans cover systems and appliances, respectively, and the company's Combo plan combines the coverage of the Systems plan and Appliances plan and adds coverage for these items:
Exhaust hood
Ceiling fan
Instant hot water dispenser
Garbage disposal
Attic fan
Bathroom exhaust fan
Doorbell
Kitchen fan
AHW Home Warranty also offers 19 optional add-ons:
Whole-house humidifier
Additional microwave
Central vacuum
Well pump
Wine refrigerator
Secondary refrigerator
Water softener
Sump pump
Septic system
Lawn sprinkler system
Additional central AC unit
Additional central heating unit
Pool and spa
Additional washer/dryer
Ice maker
Limited roof leaks
Sump pump
The lists below show what each AHW Home Warranty plan covers.
The Appliances plan covers the following:
Washer and dryer
Dishwasher
Refrigerator (with ice maker)
Freezer
Microwave ovens
Oven/range/stove/cooktop
Trash compactor
The Systems plan covers:
Hot water heater
Ductwork
Jetted bathtub
Garage door openers
Air conditioning system
Heating system
Plumbing system
Electrical system
The Combo plan covers everything in the two plans listed above, plus:
Doorbell
Kitchen fan
Exhaust hood
Bathroom exhaust fan
Ceiling fan
Instant hot water dispenser
Attic fan
Garbage disposal
American Home Shield vs. AHW Home Warranty Cost
The sample quotes our reviews team received indicate that AHW Home Warranty offers a cheaper monthly premium than American Home Shield. Additionally, AHW Home Warranty offers a $75 service fee, while American Home Shield lets homeowners choose a service fee between $75–$125. The service fee a homeowner selects with American Home Shield impacts the cost of their monthly premium.
Note: The optional add-on cost for these two companies depends on the specific item selected. Typically, each optional item adds about $40 to $180 to a homeowner's annual home warranty cost.
American Home Shield Cost
Monthly premium: $39.99 to $63.99
Service fee: $75 to $125
AHW Home Warranty Cost
Monthly premium: $42 to $52
Service fee: $75
Customer Reviews
American Home Shield is accredited with the Better Business Bureau (BBB) and holds a B rating with the organization. While AHW also has a B rating, the BBB revoked AHWs accreditation in November 2020 for failure to adhere to certain required standards.
Regarding customer reviews, AHW Home Warranty has received better customer reviews on average than American Home Shield. Though it holds a higher average rating, it's hard to compare the two companies evenly on customer reviews because American Home Shield has received a significantly higher number of reviews.
Additionally, the Arizona Attorney General filed a class-action lawsuit against AHW in May 2021 for alleged fraudulent activity, including fabricating positive consumer reviews, misrepresenting its years in business, and concealing the identity of its chief executive. Our research team has reached out to the company and has not yet received a comment.
Conclusion
American Home Shield and AHW Home Warranty are two of the most popular home warranty companies in the industry because of their variety of coverage plans and affordability.
Our review team named American Home Shield the best overall home warranty because of its breadth of coverage, coverage for undetectable pre-existing conditions, positive reputation, and years of experience in the home warranty industry. We recommend American Home Shield for homeowners who want to choose their own service fee or want a home warranty company with decades of experience.
To get a free quote from American Home Shield, call 844-529-9298 or complete this online form.
Alternative Home Warranty Providers
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If you're looking for a more affordable option, consider Select Home Warranty over American Home Shield and AHW Home Warranty. Our review team named this provider as the best for budget shoppers because it sells its coverage plans for under $40 per month. In addition, Select Home Warranty includes free roof leak coverage with all of its plans.
To get a free quote from Select Home Warranty, call 888-370-3956 or complete this online form.
Home Warranty Rating Methodology
The Home Service Research Team at Better Homes & Gardens strives to provide unbiased and objective reviews to readers by compiling relevant information on home warranty companies and rating the providers on a variety of factors.
Here's what our review process looks like:
We examine each provider's website to determine plan details, coverage, customer service offerings, and other benefits. We also speak with company representatives to get more insight on plan details.
We read sample contracts from each home warranty company to analyze and compare coverage details, limits, and exclusions.
We read at least 100 third-party customer reviews for each home warranty company to determine the real-life benefits and drawbacks of each provider.
We gather cost information for a variety of home warranty plans in different states by completing online quote forms and speaking with sales representatives to simulate the quote process.
We revisit each company's offerings on a seasonal basis, ensuring that we include the most up-to-date information in our reviews.
We also created a 100-point rating system to score companies based on objective factors, such as plan options, coverage, and customer service:
Overall, the Home Service Research Team has reviewed over 70 home warranty companies to select the top-rated providers in the industry.
Frequently Asked Questions
What is the waiting period for AHW Home Warranty and American Home Shield?
The waiting period for new AHW Home Warranty or American Home Shield customers is 30 days. This means that coverage won't kick in and homeowners won't be able to file a claim until this 30-day period is over.
What are the benefits of a home warranty?
Homeowners with a home warranty can protect their home's systems and appliances from expensive repairs or replacements caused by normal wear and tear. Instead of paying large amounts of money out of pocket, homeowners pay a low monthly premium and a service call fee for every service request they make.
What items are covered by a home warranty plan?
What a home warranty plan covers depends on your home warranty provider and the plan you purchase. Home warranty companies commonly sell plans that protect appliances only, systems only, and both appliances and systems.
Do American Home Shield and AHW Home Warranty cover plumbing systems?
Yes, both of these companies cover plumbing systems in their Combo and Systems plans.
What are some other reputable home warranty companies?
Here are some home warranty companies that made our review team's top home warranty list:
Select Home Warranty: Best Discounts
Choice Home Warranty: Best Basic Plan
First American Home Warranty: Best Coverage Upgrade
2-10 Home Buyers Warranty: Best for Appliances Coverage