A teenager is going viral after claiming she was “robbed” of more than $1,000 following a mishandled online sale.
The controversy began when Olivia Broberg, a 19-year-old from Los Angeles, sold her Chanel handbag for $1,150 on Poshmark, an online marketplace for new and used clothing and accessories.
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That sale led to Broberg claiming she was scammed by the person who bought the bag — an incident she ultimately blames on Poshmark.
According to a TikTok describing the ordeal, which Broberg shared on May 7, the bag’s new owner claimed the item was “damaged” when they received it. They then proceeded to send the purchase back to Broberg — before she got paid for the sale.
But when the teen got her returned handbag in the mail, all she found was an empty box.
“Once I opened it there was this this paper and a roll of tape,” she says in her TikTok. “There was no bag inside.”
Broberg immediately filed “multiple claims” with Poshmark, but her claim that the bag was stolen was deemed “fraudulent,” according to BuzzFeed. The online marketplace then proceeded to suspend her account.
“After an investigation there is not enough evidence to support your claim,” Poshmark told Broberg in an email obtained by BuzzFeed. “You may file a police report with your local police department regarding this experience.”
That’s when Broberg took her issue to TikTok, filming a now-viral video in which she explains her side of the story and asks her followers to help her get Poshmark’s attention.
“I literally lost $1,150,” Broberg writes in the captions of her video, which has racked up nearly 2 million views. “Literally banned my account, kept all my money and called me a liar. This is theft my friends.”
The video ultimately earned the company’s attention, as it later reached out to Broberg again and agreed to grant her an income. The 19-year-old shared a follow-up TikTok crediting the social media app with helping her “defeat Poshmark.”
However, the situation isn’t fully resolved. The bag’s buyer, who wished to remain anonymous, told BuzzFeed they do not have the item and simply returned it because it was scratched. Broberg denies those claims.
Poshmark, meanwhile, claims that despite that dispute, the case is now “closed.”
“We have proof the box was delivered,” the company told BuzzFeed in a statement. “Unfortunately, we don’t have proof of what the buyer received or what the buyer sent, so it’s a case closed situation.”
If you liked this story, check out In The Know’s article on the woman who claims she was scammed out of $89,000.
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