A black woman alleged she was denied entry into a Waffle House in Pinson, Alabama, on April 22, because of her race.
Waffle House said it was investigating the claim.
Pat Warner, director of public relations and external affairs for Waffle House, told AL.com said the company would “take appropriate action quickly”.
“The employee involved should not have locked the front door at all and should have certainly opened the door for the customer when she arrived,” Warner said. “We will get the facts and take appropriate action quickly.”
In the video, filmed at about 2:20 am, Jacinda Mitchell shows the front door of the 24-hour establishment is locked. Meanwhile, business appears to be continuing normally inside, as customers are seen eating and staff are seen cooking food. Credit: Jacinda Mitchell via Storyful