LADWP Billing Problems Anger Customers

Lois Gass was outraged after $3,982 was automatically deducted her bank account for an incorrect LADWP bill. She`s one of up to 70,000 who may be affected by problems with the utility`s new billing system. Carolyn Costello reports from the newsroom for the KTLA 5 News at 10 on Wednesday, Nov. 27, 2013.