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In this Sept. 23, 2011 photo, a customer uses a self-serve checkout station at a Big Y supermarket in Manchester, Conn. A growing number of supermarket chains are bagging their self-serve checkout lanes, saying they can offer better customer service when clerks help shoppers directly. Big Y Foods, which has more than 60 southern New England locations, recently became the latest to announce it's phasing them out. (AP Photo/Jessica Hill)

Supermarkets start bagging self-serve checkouts

Some grocery store chains nationwide are bagging the do-it-yourself option, once considered the wave of the future, in the name of customer service.